Passenger Customer Service Agent

Completed applications must be received no later than midnight on 16 February 2024.

Job ID: 10215

Location: Folkestone, United Kingdom (GB)

Company: Eurotunnel Services Limited

Department: UK Customer Service 

Job type: Full-time, Permanent, Shift Pattern


Salary: Circa. £24k + shift pay and benefits

The Role
Passenger Customer Service Agents work on a 24/7 shift basis within the Customer Service Division, participating in check-In and terminal operations, delivering excellent customer service to passengers on our Freight and Passenger services.
As the first point of contact for customers arriving at the terminal, the Check-In Agent must provide excellent customer service, in a warm and welcoming manner.

Principal Accountabilities / Qualifications and Experience
• Responding to customer needs to assure their safety and security.
• Collection of correct tolls payable at the Check-In.
• Verification and check of prepaid tickets.
• The optimising and overseeing of loading passenger trains from the over bridge.
• A valid UK Driving licence and Passport are essential.
• Excellent communication and customer service skills.
• Significant experience in a customer-facing role, preferably within the travel industry.
• Proficient in the use of Microsoft Office (Word, Outlook, Excel, PowerPoint, SharePoint), web tools and phone-based apps.
• Experience of cash handling would be an advantage but not essential.
• The ability to communicate in French and/or another European language is desirable.

(For a full list of duties, please see the job description via the Getlink Careers webpage)

For further information or to express an interest in this role, please contact Human Resources at recruitment@eurotunnel.com. 

If you are interested in this role, please apply via Getlink Careers.

Please Note: From 1 January 2021, non-British and non-Irish nationals who do not already hold a UK immigration status will be required to obtain a visa in order to be able to work in the UK. Prior to applying for this role, please ensure that you are permitted to apply.
For further information, please visit the UK Visas and Immigration website.