This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
ECA is the UK’s leading trade association for the electrotechnical and wider engineering services industry. We aim to drive growth and prosperity for the industry and our Member organisations, and we’d like you to join our journey.
Role Purpose:
To provide a responsive and efficient service to our customers, ensuring the information given is accurate and correct. Recording all interactions in the Customer Relationship Management System. Ensuring all applicants joining the Association meet the required criteria for Membership.
Main Duties/Responsibilities/Outcomes:
Responding to member enquiries efficiently ensuring all contacts are concluded whether via telephone or email.
Taking ownership of the query when the enquiry is passed on to other colleagues to resolve.
Complete processing of membership applications, liaising with relevant regional team colleagues and certification bodies to ensure the rules of the association are applied to each application.
Updating the Customer Relationship Management database (CRM) with all member and associate contact details to ensure that ECA membership records are up to date and accurate at all times.
Develop and maintain a detailed understanding of the ECA’s CRM system and website, including members area, so that support can be provided to both members and regional colleagues.
PERSON SPECIFICATION
Individual:
Previous Customer service experience – minimum 12 months
Good attention to detail
Excellent telephone manor
Ability to ‘think’ through challenges and resolve problems
Listening and questioning skills to assess the needs of individual callers and provide appropriate levels of information and advice
Flexible approach
Able to operate under tight deadlines when required
Database skills – both inputting and retrieval of data
Self-starter
Time management skills
Communicate effectively using appropriate methods and language
Good written and spoken English
All successful applicants will be contacted for interview, if you have not heard within 5 working days of applying, please assume on this occasion you have been unsuccessful.
Advertiser: Direct Employer
Reference: MSA/ECA/Sep24
Posted on: 2024-09-20 13:59:16
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General & Other - Administration - Customer Service - Sevenoaks, Kent
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Agilisys ltd
£22,600 Full Time (rising to £25,500 through achieving key milestones)
Recruitment Solutions South East Ltd
£25,000 - £26,000 neg depending on experience
Canterbury Christ Church University
£23,581- £25,148 per annum
Canterbury Christ Church University
£23,581- £25,148 per annum with further progression up to £26,038
This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.
ECA is the UK’s leading trade association for the electrotechnical and wider engineering services industry. We aim to drive growth and prosperity for the industry and our Member organisations, and we’d like you to join our journey.
Role Purpose:
To provide a responsive and efficient service to our customers, ensuring the information given is accurate and correct. Recording all interactions in the Customer Relationship Management System. Ensuring all applicants joining the Association meet the required criteria for Membership.
Main Duties/Responsibilities/Outcomes:
Responding to member enquiries efficiently ensuring all contacts are concluded whether via telephone or email.
Taking ownership of the query when the enquiry is passed on to other colleagues to resolve.
Complete processing of membership applications, liaising with relevant regional team colleagues and certification bodies to ensure the rules of the association are applied to each application.
Updating the Customer Relationship Management database (CRM) with all member and associate contact details to ensure that ECA membership records are up to date and accurate at all times.
Develop and maintain a detailed understanding of the ECA’s CRM system and website, including members area, so that support can be provided to both members and regional colleagues.
PERSON SPECIFICATION
Individual:
Previous Customer service experience – minimum 12 months
Good attention to detail
Excellent telephone manor
Ability to ‘think’ through challenges and resolve problems
Listening and questioning skills to assess the needs of individual callers and provide appropriate levels of information and advice
Flexible approach
Able to operate under tight deadlines when required
Database skills – both inputting and retrieval of data
Self-starter
Time management skills
Communicate effectively using appropriate methods and language
Good written and spoken English
All successful applicants will be contacted for interview, if you have not heard within 5 working days of applying, please assume on this occasion you have been unsuccessful.
Advertiser: Direct Employer
Reference: MSA/ECA/Sep24
Posted on: 2024-09-20 13:59:16
I want to receive the latest job alerts for:
General & Other and Administration and Customer Service jobs in Sevenoaks, Kent
Agilisys ltd
£22,600 Full Time (rising to £25,500 through achieving key milestones)
Recruitment Solutions South East Ltd
£25,000 - £26,000 neg depending on experience
Canterbury Christ Church University
£23,581- £25,148 per annum
Canterbury Christ Church University
£23,581- £25,148 per annum with further progression up to £26,038
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