IT Operations & Service Delivery Manager

IT Operations and Service Delivery
Location: Canterbury
Salary: £44,737 to £50,300 per annum
Grade: Grade 8
Post Type: Full Time
Contract Type: Permanent
Release Date: Friday 10 March 2023
Closing Date: 23.59 hours BST on Sunday 26 March 2023 (unless otherwise stated)
Reference: IS-108-23

Here at the University of Kent, we are looking for an IT Operations & Service Delivery Manager, to join our Information Services Management Team.

This is a rare opportunity here at the University of Kent and we are looking for someone who has significant experience in IT operations and maintenance, server configuration and network management. We are also looking for someone who has a proven track record of successfully leading and engaging teams whilst also driving performance for the best customer experience.

What can we offer you?

Information Services is at the heart of the University delivering excellent services supporting the students teaching and academics research. The welcoming campus is lovely with many food outlets, shops, a cinema, theatre and amenities available to you.

You will have the opportunity of flexible working both onsite as well as remotely and we offer a very generous holiday allowance, we understand the importance of down time.

We support a friendly, open and collaborative working environment where you will be working with a great bunch of people who are talented and passionate about what they do. We will also encourage your personal and professional growth and development.

For future planning, we offer a great pension scheme supporting you when this is needed. We also ensure our people have access to our Occupational Health team as well as our Employee Assistance Programme.

More about the role:

In this role you will manage the IT Operations and Service Delivery team which undertakes the day-to-day operation of all central IT systems and services. The team plans and manages the maintenance, monitoring and security of all the underlying IT infrastructure and related systems (on and off premise), including identity management systems, data centres, services and networks.

You will also play a big part in ensuring the working environment and practices of all IT staff across the University fosters and supports good working practices which support and enable all staff to deliver on their responsibilities to a quality, robust and secure IT service.

You should apply if you:

Have knowledge and experience of IT infrastructure provision and management
Have extensive knowledge and experience of Windows and/or Linux server configuration, virtualisation and administration
Have extensive knowledge and experience of network management and maintenance
Have experience of leading and managing a high performing technical team including experience of working with people policies.
Have the ability to work effectively as part of a team. driving team engagement and motivation including virtual, matrix and project teams.
Have project management experience
Enjoy the work that you do and passionate about own self learning / development, keeping abreast of new ways of working / developments and implementing these where relevant.
Further Information

If you would like to discuss this opportunity informally, please express your interest by contacting Samantha Rintoul at S.Rintoul@kent.ac.uk.

For more information about the role please review the Job Description and the Person Specification.

Applications must be made via the University’s online application system. You are required to complete the main details section of the application and upload your CV and cover letter. Your cover letter should clearly and explicitly address the requirements of the Person specification and you should provide clear evidence and examples which back-up any assertions you make in relation to each criterion. We recommend a maximum of 4 x A4 sides for this document.


We particularly welcome applications from female and black, Asian and minority ethnic candidates as they are under-represented at this level in this area
Further details: Job Description Additional Information
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Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.