Customer Service Agent – Train Crew in Folkestone (United Kingdom (GB)
Indefinite (Full-time)

Starting salary £24.5k increasing to £27.5k over 2-year period. Plus up to £5,700 additional other payments, opportunities for overtime and attractive benefits package.

An innovative rail company and responsible infrastructure manager, Eurotunnel is part of the Getlink group and is a leading stakeholder in the economies around Kent and Calais, contributing to the dynamism of the regions surrounding its operations. As a responsible employer, the Getlink Group is committed to providing a working environment that fosters personal development and fulfilment to attract and retain skilledand motivated colleagues.

Eurotunnel manages, maintains, and operates the Channel Tunnel Fixed Link Concession between Folkestone and Coquelles, France. Opened on 6 May 1994, the Fixed Link is a rolling motorway which transports passenger and commercial freight vehicles on board Shuttles across the Channel at 140kph, in 35 minutes. It also allows the running of third-party passenger and rail freight trains. The advantages of the Channel Tunnel are security, reliability, speed, frequency, and respect for the environment.

In 2020, thanks to rigorous management and strong commitment from our teams, Getlink delivered a solid operational and financial performance, in an exceptional context marked by the Covid crisis and Brexit.

A fantastic opportunity has arisen to join our Train Crew Department, to participate in Crew operations on our Passenger services. Your role will include loading and unloading passenger
shuttles, ensuring the safety of our customers, whilst maintaining an excellent quality of customer service at all times.

This role will appeal to individuals who are passionate about working in unique and fast-paced environment, within a team, committed to delivering a high quality of service for our customers. Ideally, candidates will have previous experience working in a direct customer facing role, preferably in the Transport/Travel industry. This role involves shift work, so you must be willing to work unsociable hours.

These roles are open to individuals aged 18 and over due to required shift working. A valid Driving License and Passport is an absolute requirement. Previous applicants need not apply.

In return for your contribution, you will receive an attractive benefits package, including:
• Private Healthcare
• Contributory Pension Scheme
• Life Assurance
• Concessionary Travel
• Company Share Incentive Plan
• 25 days holiday, plus bank holidays
Eurotunnel is committed to inclusion, diversity, equal opportunities and supporting the health and well-being of our teams.

If you would like to apply for this position, please visit our recruitment page at https://jobs.getlinkgroup.com/recruitment

Completed applications must be received no later than 12 midnight on 23 March 2023