Fraud Customer Service Administrator - Temp to Perm Rochester £25,000 - £26,000 ASAP START On-going Temporary Role An excellent opportunity has arisen for a Fraud Customer Service Advisor to join a successful, and well-established team in Rochester. Your main purpose will be to investigate and seek resolution to a caseload of complex fraudulent claims. There will be a mixtur of administration and telephone based customer service in this role. If you're keen on this role and available immediately - please apply now! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider appli

Fraud Customer Service Administrator - Temp to Perm Rochester £25,000 - £26,000 ASAP START On-going Temporary Role An excellent opportunity has arisen for a Fraud Customer Service Advisor to join a successful, and well-established team in Rochester. Your main purpose will be to investigate and seek resolution to a caseload of complex fraudulent claims. There will be a mixtur

Team Leader - 12-month FTC £33,000 - £37,000 Medway Our Medway based client is looking to recruit an experienced Team Leader from a call centre environment to join their team. Main responsibilities: * Oversee the performance of the team * Ensuring team compliance with standards * Provide leadership, coaching and support to the team * Effectively develop plans to hit the tea targets * Supporting individuals * Ensuring continuous development of staff * Making complex decisions Candidate requirements: * Experience within a similar role * Advanced decision making * Advanced organisational skills and attention to detail If you have experience in a similar role, please APPLY NOW for immediate consideration ! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or

Team Leader - 12-month FTC £33,000 - £37,000 Medway Our Medway based client is looking to recruit an experienced Team Leader from a call centre environment to join their team. Main responsibilities: * Oversee the performance of the team * Ensuring team compliance with standards * Provide leadership, coaching and support to the team * Effectively develop plans to hit the tea

Assistant Team Leader - Chatham Up to £29,000 + 12/5% annual bonus 2 days in the office, 3 days WFH We are currently seeking an Assistant Team Leader, to join our client in the financial industry. This is a great opportunity for someone who is currently a Senior Customer Service Advisor, or Assistant Team Leader, Trainer or QA within the financial industry. The main duties will be as isting the team leader to ensure the team meet objectives and deliver their work standards as agreed in the clients SLA, while maintaining high technical quality. Responsibilities include: * Lead and manage a team of customer service representatives * Motivate and inspire team members to achieve individual and team goals * Monitor and evaluate team performance, providing regular feedback and coaching * Resolve customer issues and ensure a timely resolution * Implement and develop training plans The ideal candidate: * Has experience in the financial industry, in a similar role * Strong communication and interpersonal skills * Excellent problem-solving skills * Abilit

Assistant Team Leader - Chatham Up to £29,000 + 12/5% annual bonus 2 days in the office, 3 days WFH We are currently seeking an Assistant Team Leader, to join our client in the financial industry. This is a great opportunity for someone who is currently a Senior Customer Service Advisor, or Assistant Team Leader, Trainer or QA within the financial industry. The main duties will be as

Complaints Handler - 3 month temporary role with possibility of extension Chatham £15.38 p/hour We are currently looking for an experienced Complaints Handler to join our client based in Chatham. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include - * Handle all complaints received across all product li es within the response stage of the complaint handling process * Complete the initial acknowledgement of a complaint * Take ownership for managing and resolving all customer queries, ensuring a thorough investigation has been carried out * Provide a great level of service at all times Requirements - * Experience within a complaints handling role * Available to start ASAP * Organised and great time management If this is something of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclus

Complaints Handler - 3 month temporary role with possibility of extension Chatham £15.38 p/hour We are currently looking for an experienced Complaints Handler to join our client based in Chatham. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include - * Handle all complaints received across all product li

Head of Complaint Operations Chatham £80,000 + 25% bonus We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on custom r complaints across the organisation, and driving complaint reduction through investigation of root cause. In this role you will work closely with all areas of the business and third parties in leading, driving and optimising complaint handling while working within a controlled environment ensuring all documentation and governance standards are in place. Experience requirements - * Extensive experience within a similar role * Experience in operations management * Knowledge on effective root cause analysis is essential We are keen to speak to potential candidates asap regarding the role, so if this is of interest to you, APPLY NOW with your up-to-date for immediate considera

Head of Complaint Operations Chatham £80,000 + 25% bonus We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on custom

Customer Service Representative Salary-£21,000 +5% bonus This is the perfect opportunity for a confidential individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers. * peaking with customers to find the best solution. * Updating customer databases to ensure accurate records are kept. * Providing excellent service to customers The benefits: * Competitive holiday entitlement - with one day accrued for each year of service (to max 30 days) plus Bank Holidays * Extensive opportunities for personal and career development * Discounted gym membership Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orie

Customer Service Representative Salary-£21,000 +5% bonus This is the perfect opportunity for a confidential individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers. *

Job Title: Customer Service Advisor Location: Medway Salary: £21,000 per annum Job Description: We are looking for a highly motivated individual to join our team as a Customer Service Advisor/Sales Office Administrator. In this role, you will be responsible for providing administrative support to the Customer Service department and assisting with the day-to-day operations. Responsi ilities: * Process sales orders through the system * Input data into relevant systems and databases * Support the sales and customer service teams in delivering key performance indicators * Ensure customers' orders are delivered on time and in full * Create and submit sales or query reports for management and the sales team * Receive and handle high volumes of incoming telephone calls and enquiries Requirements: * Efficient and well-organized individual capable of dealing with a variety of tasks simultaneously * Experience in an administration or sales environment * Good computer skills with proficiency in Excel * Excellent communication and customer ser

Job Title: Customer Service Advisor Location: Medway Salary: £21,000 per annum Job Description: We are looking for a highly motivated individual to join our team as a Customer Service Advisor/Sales Office Administrator. In this role, you will be responsible for providing administrative support to the Customer Service department and assisting with the day-to-day operations. Responsi

Customer Service - Home Based (must live in Kent) £24,000 Hours: Full time Evening shift Our client a leading business within their sector are currently seeking a new individual to join their team working from home. As part of their Customer Service team you will be responsible for providing fantastic support and service to their client base. To be considered for this role you must have: * Worked within customer service * Have an interest in Technology * Be highly enthusiastic Please APPLY TODAY if you have an interest in this role! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only co

Customer Service - Home Based (must live in Kent) £24,000 Hours: Full time Evening shift Our client a leading business within their sector are currently seeking a new individual to join their team working from home. As part of their Customer Service team you will be responsible for providing fantastic support and service to their client base. To be considered for this role you must

Financial Complaints Handler - 3 month temporary role with possibility of extension Chatham £15.22 p/hour We are currently looking for an experienced Complaints Handler to join our client based in Chatham, within the financial industry. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include - * Handle all omplaints received across all product lines within the response stage of the complaint handling process * Complete the initial acknowledgement of a complaint * Take ownership for managing and resolving all customer queries, ensuring a thorough investigation has been carried out * Provide a great level of service at all times Requirements - * Experience within a complaints handling role * Available to start ASAP * Organised and great time management If this is something of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary r

Financial Complaints Handler - 3 month temporary role with possibility of extension Chatham £15.22 p/hour We are currently looking for an experienced Complaints Handler to join our client based in Chatham, within the financial industry. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include - * Handle all

Retail Banking Assistant Hempstead £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Utili e the in-store systems, offering the customer the whole product range. * Represent the company in the most professional manner at all times. Skills/Experience/Knowledge Needed * Good communication skills * Confident Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to al

Retail Banking Assistant Hempstead £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Utili

Retail Banking Assistant Chatham £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Uti ise the in-store systems, offering the customer the whole product range. * Represent the company in the most professional manner at all times. Skills/Experience/Knowledge Needed * Good communication skills. * Confident Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to

Retail Banking Assistant Chatham £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Uti

Mortgage Processor - (12 month contract) £25,000 - £28,000 Huntress are currently recruiting for an Mortgage Processor to join our client based in Rochester on a permanent basis. The role * Handling all calls, letters and emails from clients ensuring that they are dealt with in the set deadlines given * Ensure that all documentation is scanned and filed and placed onto the system * Ensure all complex queries are dealt with and escalated to the correct department as required * Complete general administrative duties and ad hoc tasks as required Ideal Candidate: * Previous experience with handling calls * Excellent customer service and communication skills * Attention to detail Please apply now for immediate consideration. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disabilit

Mortgage Processor - (12 month contract) £25,000 - £28,000 Huntress are currently recruiting for an Mortgage Processor to join our client based in Rochester on a permanent basis. The role * Handling all calls, letters and emails from clients ensuring that they are dealt with in the set deadlines given * Ensure that all documentation is scanned and filed and placed onto the system

Complaints Handler - Full time Chatham £28,000 - £30,000 We are currently looking for an experienced Complaints Handler to join our client based in Chatham. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include: - Responding to customer complaints both verbally and written - Communicating with oth r departments within the company - Using initiative to manage and resolve all customer queries - Providing excellent customer service Requirements: - Experience within a complaints handling role If this is something of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications f

Complaints Handler - Full time Chatham £28,000 - £30,000 We are currently looking for an experienced Complaints Handler to join our client based in Chatham. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include: - Responding to customer complaints both verbally and written - Communicating with oth

Customer Service Assistant Location: Gillingham Salary: £20,000 plus a discretionary annual bonus opportunity of up to 12.5% Hours: Mon to Fri, 9am to 5pm (2 Saturdays a month 9am to 4pm, Time back in Lieu) Our forward thinking, successful and proactive client is currently recruiting for a Customer Service Assistant to join their busy team based in Gillingham. The Role: Providing face to face customer service Provide administrative and customer service support to the team Working towards team targets Updating customer records Respond to all enquiries efficiently and in a timely manner To provide an efficient and professional and courteous counter service To demonstrate excellent communication skills face to face and via the telephone Requirements: Will have proven retail based customer service experience Excellent communication skills Be able to build a rapport with customers Benefits: 28 days annual leave plus bank holidays And many more… If this is something you're interested in, APPLY NOW f

Customer Service Assistant Location: Gillingham Salary: £20,000 plus a discretionary annual bonus opportunity of up to 12.5% Hours: Mon to Fri, 9am to 5pm (2 Saturdays a month 9am to 4pm, Time back in Lieu) Our forward thinking, successful and proactive client is currently recruiting for a Customer Service Assistant to join their busy team based in Gillingham. The Role:

Music Technology! - Hybrid Job Opportunity! £24,000 This role would suit someone with an interest in Music Technology, Audio Design or General Technology. Our client a leading business within their sector are currently seeking a new individual to join their team in Chatham. As part of the Music Technology/Support team, you will be responsible for providing fantastic technical support an service to your client base. This will include providing support and advice to clients for all queries and ensure the highest levels of customer service are adhered too. To be considered for this role you must have: * Worked within customer service * Have a genuine interest in Technology or Music * Have excellent customer service skills * Be highly enthusiastic Please APPLY TODAY if you have an interest in this role! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work wit

Music Technology! - Hybrid Job Opportunity! £24,000 This role would suit someone with an interest in Music Technology, Audio Design or General Technology. Our client a leading business within their sector are currently seeking a new individual to join their team in Chatham. As part of the Music Technology/Support team, you will be responsible for providing fantastic technical support an

Customer Service Representatives Salary- £23,500 +5% bonus Chatham This is the perfect opportunity for a confident individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers. * Speaking with customers to find the best solution. * Updating customer databases to ensure accurate records are kept. * Providing excellent service to customers The benefits: Competitive holiday entitlement - with one day accrued for each year of service (to max 30 days) plus Bank Holidays Extensive opportunities for personal and career development Please apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of

Customer Service Representatives Salary- £23,500 +5% bonus Chatham This is the perfect opportunity for a confident individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers.

Quality Analyst (Call Centre) £27,000 - £32,000+ Bonus Medway (hybrid) Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance. Main responsibilities: * Conduct call sampling for high-quality standards. * Analyse data to refine working practice and host informative sessions for team development. * Identify and suggest training needs. * Perform quality checks on letters/emails. Candidate Qualifications: * Proficiency in assessing, quality checking, or auditing administrative tasks. * Skills in staff coaching, feedback delivery, and coaching experience. * Background in a financial services environment. If you have experience in a similar role, please APPLY NOW for immediate consideration ! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equa

Quality Analyst (Call Centre) £27,000 - £32,000+ Bonus Medway (hybrid) Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance. Main responsibilities: * Conduct call sampling for high-quality standards. * Analyse data to refine working practice

Employee Relations Officer £40,000 - £50,000 Gillingham We are currently seeking an experienced Employee Relations Officer to join our NHS client based in Gillingham. Main duties include: * Advise and support managers and colleagues in the organisational change processes, including writing the Formal Consultation paper. * Ensuring the formal consultation with staff representati es and all impacted staff is carried out effectively and within agreed timescales. * Attending and supporting all consultation meetings (groups and individual meetings) to ensure all feedback and concerns are collated * Support managers with completing the Outcome paper * Supporting the process of managing at risk staff, and applying appropriate redeployment and ring-fencing processes, and potential redundancy. The ideal candidate: * Has experience of change management * Experience in supporting managers with organisational change programmes, including redundancies Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all

Employee Relations Officer £40,000 - £50,000 Gillingham We are currently seeking an experienced Employee Relations Officer to join our NHS client based in Gillingham. Main duties include: * Advise and support managers and colleagues in the organisational change processes, including writing the Formal Consultation paper. * Ensuring the formal consultation with staff representati

Client Service Advisor £21,000 Medway Hours- Mon to Fri, 9am-5pm. (No Weekends) Our client is looking to hire a confident and outgoing Client Service Advisor with substantial customer/client service experience for their team! Responsibilities: * Deliver top-notch customer service to both external and internal clients. * Manage mail, allocate tasks, and handle dive se administrative duties. * Maintain accurate spreadsheets. * Handle calls professionally. Requirements: * Strong commitment to excellent customer service. * Organised, detail-oriented, and accuracy-focused. * Ability to multitask and prioritise efficiently. * Previous experience in client services or administration Please Apply now for Immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, ment

Client Service Advisor £21,000 Medway Hours- Mon to Fri, 9am-5pm. (No Weekends) Our client is looking to hire a confident and outgoing Client Service Advisor with substantial customer/client service experience for their team! Responsibilities: * Deliver top-notch customer service to both external and internal clients. * Manage mail, allocate tasks, and handle dive

Group Quality Assurance Manager £55,000 Chatham based We are currently seeking an experience Quality Assurance Manager to join our client based in Chatham. Responsibilities include: * Support the Best Practice team to identify any procedural weaknesses/efficiencies. * Reviews and 1st line of defence reviews as and when required. * Results reporting, including scoring, conclusi ns, actions and recommendations. * Monitoring of actions through to completion. * Administration of review appeals. The ideal candidate: * Have experience within quality assurance * Great communication and proactive Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will

Group Quality Assurance Manager £55,000 Chatham based We are currently seeking an experience Quality Assurance Manager to join our client based in Chatham. Responsibilities include: * Support the Best Practice team to identify any procedural weaknesses/efficiencies. * Reviews and 1st line of defence reviews as and when required. * Results reporting, including scoring, conclusi