Quality Analyst (Call Centre)

£27,000 - £32,000+ Bonus

Medway (hybrid)

Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance.

Main responsibilities:

* Conduct call sampling for high-quality standards.
* Analyse data to refine working practices and host informative sessions for team development.
* Identify and suggest training needs.
* Perform quality checks on letters/emails.

Candidate Qualifications:

* Proficiency in assessing, quality checking, or auditing administrative tasks.
* Skills in staff coaching, feedback delivery, and coaching experience.
* Background in a financial services environment.

If you have experience in a similar role, please APPLY NOW for immediate consideration !

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.