Assistant Team Leader - Chatham

Up to £29,000 + 12/5% annual bonus

2 days in the office, 3 days WFH

We are currently seeking an Assistant Team Leader, to join our client in the financial industry. This is a great opportunity for someone who is currently a Senior Customer Service Advisor, or Assistant Team Leader, Trainer or QA within the financial industry.

The main duties will be assisting the team leader to ensure the team meet objectives and deliver their work standards as agreed in the clients SLA, while maintaining high technical quality. Responsibilities include:

* Lead and manage a team of customer service representatives
* Motivate and inspire team members to achieve individual and team goals
* Monitor and evaluate team performance, providing regular feedback and coaching
* Resolve customer issues and ensure a timely resolution
* Implement and develop training plans

The ideal candidate:

* Has experience in the financial industry, in a similar role
* Strong communication and interpersonal skills
* Excellent problem-solving skills
* Ability to work in a fast-paced environment

This is a great opportunity to join a great organisation, where you can progress and develop.

Apply now for immediate consideration!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.