The Kent and Sussex Tea and Coffee Company has been delighting individuals and UK businesses with our finest selections of tea and coffee for more than 40 years. We're excited to announce an immediate opening for a full-time Customer Service and Office Administration role at our headquarters in Pluckley, Ashford, Kent.

As part of our dynamic team, your primary responsibilities will encompass managing online orders, assisting with our help desk, resolving order issues, and handling new trade enquiries via email and phone.

Key Responsibilities:

Answering inbound calls
Liaising with both new and existing customers
Responding to customer emails/help desk interactions
Dealing with online and trade orders

Essential Requirements:

Customer service experiencewouldbe great but not essential.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office
Valid UK driving licence (due to inadequate public transportation)

The ideal candidate will be enthusiastic, reliable, and excellent at communicating. If you're a highly organised and efficient individual who can effectively manage multiple tasks in a fast-paced environment, we'd like to meet you.

Join us to contribute to the continued success of The Kent and Sussex Tea and Coffee Company. Please apply with your CV and a covering letter to demonstrate how you meet the skills above.

The Kent and Sussex Tea and Coffee Company is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to hearing from you!