Clearing Applicant Support Operator

Admissions and Enquiries
Location: Canterbury
Salary: £11.94 per hour
Grade: National Minimum Wage
Post Type: Part Time
Contract Type:
Release Date: Friday 26 May 2023
Closing Date: 23.59 hours BST on Sunday 02 July 2023 (unless otherwise stated)
Reference: CSF-692-23

We are currently recruiting a number of Clearing Applicant Support Operators on a short term timesheet basis to assist the university with the delivery of Clearing. Clearing is an opportunity for applicants to apply to places at the university once they have received their results, therefore the role will involve taking applications and enquiries over the phone, as well as providing excellent customer care to applicants at all stages of the Admissions and Registration process.

You will need to be educated to a level (or equivalent), have good customer service skills and excellent accuracy and attention to detail.

Important information:

The roles will be located at our Canterbury Campus
There will be 2 mandatory training sessions held on Monday 3rd July and Tuesday 4th of July. You will be paid for attending the training.
There will be 3 mandatory working days - Wednesday 16th August to Friday 18th August inclusive
We will group those hired into 5 groups (Group 1 to Group 5) and those in these groups will work all mandatory days, and the dates specifically allocated to their group - the rota pattern is outlined in the attached document
Prospective applicants should note that there are a limited number of vacancies, and the department may choose to select applicants on a first come first served basis.
Telephone interviews will be arranged at a mutually convenient time by the hiring department directly
The department may choose to close the advert earlier than the published close date, should sufficient applications be received
The University is required to obtain evidence from all new members of staff of their eligibility to work in the UK prior to their start date and this will need to be provided before a contract can be issued
Further details can be found in the job specification document attached.

Further details: Job Description
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Please note that we prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

Applications must be made via the University’s online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and promotes equality at all levels.