Office Angels are so excited to be recruiting for an Helpdesk Administrator based in Maidstone. You will be working for a company who priorities staff satisfaction whilst striving for customer excellence. This role is perfect for someone who wants to join a successful IT company with the opportunity to progress internally.



Job Title: Helpdesk Administrator

Location: Maidstone

Salary: £20k

Hours: Monday-Friday - Rotation shifts 08:30 - 17:00 and 09:00 - 17:30. Hybrid working is available.



Benefits:



* 22 days annual leave plus bank holidays
* Fully paid permit parking in a long stay Maidstone car park.

* Pension
* Staff discounts through Perk Box
* Regular work social events with a spectacular Xmas do.

The role:



You will be responsible for supporting customers by online web/email support, direct telephone support and onsite visits as required.

Responsibilities of the Helpdesk Administrator

* Office based administration duties, primarily for the IT Support Department, but may also work with other departments.
* Answering incoming calls
* Logging support tickets from various inbound sources and triaging Support tickets with Team of Engineers
* Managing support ticket/queue and reporting to line Manager(s)
* Booking in work and making appointments inc diarising scheduled tickets
* Logging Licensing, Hardware and Software serial numbers & information



We'd love to speak to candidates with the following skills:



* Excellent telephone manner
* Good customer service skills
* Able to build rapport with clients
* Uses own initiative
* Excellent communication skills


Next steps:

If this sounds like an ideal position for you and you have the experience outlined above, then please apply today.



Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on 01622 769696 ASAP or within 24 hours to discuss the position in further detail with Sherrie (Permanent Consultant).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.