We have an exciting opportunity for an IT Infrastructure Engineer to join our IT team, working within our Kent Hub. We are looking for a talented and motivated IT Infrastructure Engineer who has passion for technology to join our existing team.

You will respond to tickets and change requests within your team, identifying the work priorities and ensuring that they are delivered in line with Service Level Agreements and/or project plan. In addition, you will use your skills to provide training (in-person and via teams) to support our Service Delivery Team.

The position requires a systematic approach towards identifying and solving problems, using a mix of customer-facing and technical skills. You will interact with customers, technical managers and suppliers to deliver trusted, solution focused, timely responses in an approachable manner. You will be expected to demonstrate examples of good customer service, troubleshooting throughout your current role and the personal attributes you would bring to the role.

What you will need to succeed:

· Experience in supporting corporate/educational IT systems and services, including Windows clients/servers, LAN, WAN, VoIP, Office365 and Apple iOS.

· Be self-motivated, have strong interpersonal and communication skills t

· Possess excellent customer service and communication skills, both verbal and written

· Experience of being in an IT service in an educational setting is desirable but not essential

· Full training will be provided on the Trust's specific applications and operating procedures

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Hampshire and Plymouth.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances.

Education is the key to transforming life chances and we support and develop every member of our community to:

o Think about their Thinking

o Be their Best self

o Shape their Success

In this way we transform life chances

Click Here To view our Trust video to gain an insight into The Thinking Schools Academy Trust

What our Trust will offer you:

· The opportunity to join a growing organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size

· Membership to the Local Government Pension Scheme

· Reduced membership of a fully-equipped fitness suite and classes – located on the site of New Horizons Children’s Academy and Rochester Grammar School

· Focus on staff wellbeing, including 24/7 Employee Assistance Programme, free flu vaccinations, eye care vouchers. 

· The successful applicant will also have access to the local government pension scheme and an annual leave entitlement of 26 days + bank holidays, increasing to 30 + bank holidays.

· A fun, hardworking and welcoming team who enjoy supporting each other

· Vast support network from senior leaders within the school and our Trust

· Free parking in our secure staff car park.

· Cycle to Work Scheme.

· Refer a Friend incentive scheme.

What you need to do now:

This is a fantastic opportunity to join us at a really exciting time as we continue to develop the professional services that we provide. If you are interested in joining our growing Multi-Academy Trust and developing your career, please apply today!

If you would like to arrange an informal conversation to discuss the role in more detail please contact Tessa Irvine (Tessa.Irvine@tsatrust.org.uk)

If this role isn’t right for you but you would be interested in hearing about other roles across our Trust please click here to join our talent pool. If you experience any issues in applying for this role via our careers site, please click here to submit an application via Microsoft Forms

Early applications are encouraged and we reserve the right to close the vacancy early if a suitable candidate is found.

Full Time - Permanent, 37 hours per week

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email recruitment@tsatrust.org.uk