Job Title: Client Services Agent

Salary: £19 - 22,000 DOE

Location: Maidstone, with hybrid working

We are working on behalf of a well-established, internationally known digital security company to source an enthusiastic, motivated Client Services Agent to join their busy and friendly team. Based in Maidstone, this role offers set days in the office and the rest of the week working remotely, with full training and support.

Duties include:

* Following defined procedures and protocols to deliver application data checking and verification services.
* Supporting customers through global processes and procedures to complete applications.
* Using Zendesk to monitor and action a support ticketing system.
* Liaising with business registries for validation information.
* Maintaining accurate and up to date information within the intranet to support internal processes and training material being kept up to date.

The successful candidate will have:

* Fantastic customer service skills and a strong customer-focussed approach.
* Excellent attention to detail.
* Strong problem-solving skills and lots of self-motivation.
* Confidence and ability to learn and apply new concepts quickly.
* Flexibility and adaptability according to team and business needs.
* Ideally, experience in a similar data entry support role, but full training will be provided.

This is a great company who believe in looking after their workforce and providing a positive workplace. If you feel you meet the above criteria, please apply online for immediate consideration.

This role is being handled by Holly Ensoll, Business Support Consultant for Pearson Whiffin Recruitment.



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