Head of Complaint Operations Chatham £80,000 + 25% bonus We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on custom r complaints across the organisation, and driving complaint reduction through investigation of root cause. In this role you will work closely with all areas of the business and third parties in leading, driving and optimising complaint handling while working within a controlled environment ensuring all documentation and governance standards are in place. Experience requirements - * Extensive experience within a similar role * Experience in operations management * Knowledge on effective root cause analysis is essential We are keen to speak to potential candidates asap regarding the role, so if this is of interest to you, APPLY NOW with your up-to-date for immediate considera

Head of Complaint Operations Chatham £80,000 + 25% bonus We are currently seeking an experienced individual in Head of Complaints Operations who's purpose is to drive, lead and oversee the complaint handling and root cause in the complaint function. You will be responsible for ensuring the group has effective processes and overseeing to identify, investigate, respond and report on custom

Location: Home-based with occasional travel to Ashford, Kent Contract: Permanent, Part-Time (up to 18 hours per week) Are you passionate about supporting a team of people who help individuals turn their life around? Do you enjoy interacting with individuals and working as part of a team in a fast-paced environment? If so, we’d love to hear from you! The National Careers Service provides fre , professional careers information, advice and guidance to help individuals move forward with their careers and is delivered by CXK across the south-east region. We are looking for highly motivated, target driven individuals with strong communication skills together with previous contact centre and/or customer service experience. Strong IT skills, including experience of databases is essential. This is a flexible home-based opportunity, however, candidates will be required to attend meetings in Ashford, Kent when required. Shifts are available on weekdays until 8pm and between 10am and 5pm on Saturdays. They can be flexible within these time periods. Main Responsibilities: - H

Location: Home-based with occasional travel to Ashford, Kent Contract: Permanent, Part-Time (up to 18 hours per week) Are you passionate about supporting a team of people who help individuals turn their life around? Do you enjoy interacting with individuals and working as part of a team in a fast-paced environment? If so, we’d love to hear from you! The National Careers Service provides fre

The Company: Total Machining Solutions is an award-winning industry leader in large-scale 5-axis machining, using CNC and CAD/CAM to manufacture patterns, moulds, tools, and models for many industries including Film & TV, Automobile, Aerospace, Formula 1 and Marine, all trusting us to deliver quality & value to the tight deadlines needed in today’s fast paced environment. Continuall investing in staff skills, new technology and machinery, our highly skilled workforce maintain high standards and work with our customers to develop their products and our services. TMS have recently opened an innovation centre, purchasing state of the art, Additive and Subtractive machinery, working to develop the future of materials and machining. Position: Office Administrator Role Tasks and Responsibilities: The Office Administrator is responsible for ordering stock as required, handling incoming post and ensuring it reaches the relevant people, taking incoming calls and any other general office duties that may be required. The person in this role must also

The Company: Total Machining Solutions is an award-winning industry leader in large-scale 5-axis machining, using CNC and CAD/CAM to manufacture patterns, moulds, tools, and models for many industries including Film & TV, Automobile, Aerospace, Formula 1 and Marine, all trusting us to deliver quality & value to the tight deadlines needed in today’s fast paced environment. Continuall

Customer Service Representative Salary-£21,000 +5% bonus This is the perfect opportunity for a confidential individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers. * peaking with customers to find the best solution. * Updating customer databases to ensure accurate records are kept. * Providing excellent service to customers The benefits: * Competitive holiday entitlement - with one day accrued for each year of service (to max 30 days) plus Bank Holidays * Extensive opportunities for personal and career development * Discounted gym membership Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orie

Customer Service Representative Salary-£21,000 +5% bonus This is the perfect opportunity for a confidential individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers. *

Job Title: Customer Service Advisor Location: Medway Salary: £21,000 per annum Job Description: We are looking for a highly motivated individual to join our team as a Customer Service Advisor/Sales Office Administrator. In this role, you will be responsible for providing administrative support to the Customer Service department and assisting with the day-to-day operations. Responsi ilities: * Process sales orders through the system * Input data into relevant systems and databases * Support the sales and customer service teams in delivering key performance indicators * Ensure customers' orders are delivered on time and in full * Create and submit sales or query reports for management and the sales team * Receive and handle high volumes of incoming telephone calls and enquiries Requirements: * Efficient and well-organized individual capable of dealing with a variety of tasks simultaneously * Experience in an administration or sales environment * Good computer skills with proficiency in Excel * Excellent communication and customer ser

Job Title: Customer Service Advisor Location: Medway Salary: £21,000 per annum Job Description: We are looking for a highly motivated individual to join our team as a Customer Service Advisor/Sales Office Administrator. In this role, you will be responsible for providing administrative support to the Customer Service department and assisting with the day-to-day operations. Responsi

We are looking for a Data Access Officer to join our vibrant team! The successful candidate will be responsible for processing Data Subject Requests, coordinating Freedom of Information requests, and providing support and training across our academies. This role is crucial in ensuring LAT's adherence to data protection regulations and facilitating the accurate and timely delivery of requests. K y Responsibilities: Process Data Subject Requests and third-party requests in line with LAT processes, GDPR, and UK Data Protection legislation. Ensure full consideration of Subject Access Requests, applying necessary redactions/exemptions. Collaborate with stakeholders to ensure accurate and appropriate redactions/exemptions. Conduct quality assurance of completed requests, ensuring timely delivery. Assist the Local Data Protection Officer (LDO) in data collation for SAR and support with FOI requests. Provide training to Local Data Officers on legislation and LAT procedures. Address queries and liaise with the Data Compliance Manager regarding complaints. Respond to and resolve da

We are looking for a Data Access Officer to join our vibrant team! The successful candidate will be responsible for processing Data Subject Requests, coordinating Freedom of Information requests, and providing support and training across our academies. This role is crucial in ensuring LAT's adherence to data protection regulations and facilitating the accurate and timely delivery of requests. K

Customer Service - Home Based (must live in Kent) £24,000 Hours: Full time Evening shift Our client a leading business within their sector are currently seeking a new individual to join their team working from home. As part of their Customer Service team you will be responsible for providing fantastic support and service to their client base. To be considered for this role you must have: * Worked within customer service * Have an interest in Technology * Be highly enthusiastic Please APPLY TODAY if you have an interest in this role! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only co

Customer Service - Home Based (must live in Kent) £24,000 Hours: Full time Evening shift Our client a leading business within their sector are currently seeking a new individual to join their team working from home. As part of their Customer Service team you will be responsible for providing fantastic support and service to their client base. To be considered for this role you must

Financial Complaints Handler - 3 month temporary role with possibility of extension Chatham £15.22 p/hour We are currently looking for an experienced Complaints Handler to join our client based in Chatham, within the financial industry. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include - * Handle all omplaints received across all product lines within the response stage of the complaint handling process * Complete the initial acknowledgement of a complaint * Take ownership for managing and resolving all customer queries, ensuring a thorough investigation has been carried out * Provide a great level of service at all times Requirements - * Experience within a complaints handling role * Available to start ASAP * Organised and great time management If this is something of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary r

Financial Complaints Handler - 3 month temporary role with possibility of extension Chatham £15.22 p/hour We are currently looking for an experienced Complaints Handler to join our client based in Chatham, within the financial industry. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include - * Handle all

Retail Banking Assistant Hempstead £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Utili e the in-store systems, offering the customer the whole product range. * Represent the company in the most professional manner at all times. Skills/Experience/Knowledge Needed * Good communication skills * Confident Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to al

Retail Banking Assistant Hempstead £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Utili

Retail Banking Assistant Chatham £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Uti ise the in-store systems, offering the customer the whole product range. * Represent the company in the most professional manner at all times. Skills/Experience/Knowledge Needed * Good communication skills. * Confident Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to

Retail Banking Assistant Chatham £19,250 In this role you will be part of the team responsible for ensuring our clients customers receive the best possible service each time they visit the branch. Customer Service * Greet all customers in a warm, genuine and friendly manner. * Ensure that customers receive the best possible service every time that they enter the branch * Uti

Mortgage Processor - (12 month contract) £25,000 - £28,000 Huntress are currently recruiting for an Mortgage Processor to join our client based in Rochester on a permanent basis. The role * Handling all calls, letters and emails from clients ensuring that they are dealt with in the set deadlines given * Ensure that all documentation is scanned and filed and placed onto the system * Ensure all complex queries are dealt with and escalated to the correct department as required * Complete general administrative duties and ad hoc tasks as required Ideal Candidate: * Previous experience with handling calls * Excellent customer service and communication skills * Attention to detail Please apply now for immediate consideration. Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disabilit

Mortgage Processor - (12 month contract) £25,000 - £28,000 Huntress are currently recruiting for an Mortgage Processor to join our client based in Rochester on a permanent basis. The role * Handling all calls, letters and emails from clients ensuring that they are dealt with in the set deadlines given * Ensure that all documentation is scanned and filed and placed onto the system

Complaints Handler - Full time Chatham £28,000 - £30,000 We are currently looking for an experienced Complaints Handler to join our client based in Chatham. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include: - Responding to customer complaints both verbally and written - Communicating with oth r departments within the company - Using initiative to manage and resolve all customer queries - Providing excellent customer service Requirements: - Experience within a complaints handling role If this is something of interest, please APPLY NOW for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications f

Complaints Handler - Full time Chatham £28,000 - £30,000 We are currently looking for an experienced Complaints Handler to join our client based in Chatham. This is a great opportunity for someone who is available to start a role ASAP and has experience within a similar role. Duties include: - Responding to customer complaints both verbally and written - Communicating with oth

Customer Service Assistant Location: Gillingham Salary: £20,000 plus a discretionary annual bonus opportunity of up to 12.5% Hours: Mon to Fri, 9am to 5pm (2 Saturdays a month 9am to 4pm, Time back in Lieu) Our forward thinking, successful and proactive client is currently recruiting for a Customer Service Assistant to join their busy team based in Gillingham. The Role: Providing face to face customer service Provide administrative and customer service support to the team Working towards team targets Updating customer records Respond to all enquiries efficiently and in a timely manner To provide an efficient and professional and courteous counter service To demonstrate excellent communication skills face to face and via the telephone Requirements: Will have proven retail based customer service experience Excellent communication skills Be able to build a rapport with customers Benefits: 28 days annual leave plus bank holidays And many more… If this is something you're interested in, APPLY NOW f

Customer Service Assistant Location: Gillingham Salary: £20,000 plus a discretionary annual bonus opportunity of up to 12.5% Hours: Mon to Fri, 9am to 5pm (2 Saturdays a month 9am to 4pm, Time back in Lieu) Our forward thinking, successful and proactive client is currently recruiting for a Customer Service Assistant to join their busy team based in Gillingham. The Role:

Music Technology! - Hybrid Job Opportunity! £24,000 This role would suit someone with an interest in Music Technology, Audio Design or General Technology. Our client a leading business within their sector are currently seeking a new individual to join their team in Chatham. As part of the Music Technology/Support team, you will be responsible for providing fantastic technical support an service to your client base. This will include providing support and advice to clients for all queries and ensure the highest levels of customer service are adhered too. To be considered for this role you must have: * Worked within customer service * Have a genuine interest in Technology or Music * Have excellent customer service skills * Be highly enthusiastic Please APPLY TODAY if you have an interest in this role! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work wit

Music Technology! - Hybrid Job Opportunity! £24,000 This role would suit someone with an interest in Music Technology, Audio Design or General Technology. Our client a leading business within their sector are currently seeking a new individual to join their team in Chatham. As part of the Music Technology/Support team, you will be responsible for providing fantastic technical support an

Customer Service Representatives Salary- £23,500 +5% bonus Chatham This is the perfect opportunity for a confident individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers. * Speaking with customers to find the best solution. * Updating customer databases to ensure accurate records are kept. * Providing excellent service to customers The benefits: Competitive holiday entitlement - with one day accrued for each year of service (to max 30 days) plus Bank Holidays Extensive opportunities for personal and career development Please apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of

Customer Service Representatives Salary- £23,500 +5% bonus Chatham This is the perfect opportunity for a confident individual with excellent communication skills (both written and spoken). Experience in customer service/retail/hospitality is desirable. Key responsibilities include: * Working in our clients customer service team taking inbound and outbound calls to their customers.

Quality Analyst (Call Centre) £27,000 - £32,000+ Bonus Medway (hybrid) Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance. Main responsibilities: * Conduct call sampling for high-quality standards. * Analyse data to refine working practice and host informative sessions for team development. * Identify and suggest training needs. * Perform quality checks on letters/emails. Candidate Qualifications: * Proficiency in assessing, quality checking, or auditing administrative tasks. * Skills in staff coaching, feedback delivery, and coaching experience. * Background in a financial services environment. If you have experience in a similar role, please APPLY NOW for immediate consideration ! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equa

Quality Analyst (Call Centre) £27,000 - £32,000+ Bonus Medway (hybrid) Our client is looking for an experienced Quality analyst from a call centre environment to aid the Quality & Control Manager in spearheading the delivery of top-notch Quality and Performance. Main responsibilities: * Conduct call sampling for high-quality standards. * Analyse data to refine working practice

Employee Relations Officer £40,000 - £50,000 Gillingham We are currently seeking an experienced Employee Relations Officer to join our NHS client based in Gillingham. Main duties include: * Advise and support managers and colleagues in the organisational change processes, including writing the Formal Consultation paper. * Ensuring the formal consultation with staff representati es and all impacted staff is carried out effectively and within agreed timescales. * Attending and supporting all consultation meetings (groups and individual meetings) to ensure all feedback and concerns are collated * Support managers with completing the Outcome paper * Supporting the process of managing at risk staff, and applying appropriate redeployment and ring-fencing processes, and potential redundancy. The ideal candidate: * Has experience of change management * Experience in supporting managers with organisational change programmes, including redundancies Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all

Employee Relations Officer £40,000 - £50,000 Gillingham We are currently seeking an experienced Employee Relations Officer to join our NHS client based in Gillingham. Main duties include: * Advise and support managers and colleagues in the organisational change processes, including writing the Formal Consultation paper. * Ensuring the formal consultation with staff representati

Client Service Advisor £21,000 Medway Hours- Mon to Fri, 9am-5pm. (No Weekends) Our client is looking to hire a confident and outgoing Client Service Advisor with substantial customer/client service experience for their team! Responsibilities: * Deliver top-notch customer service to both external and internal clients. * Manage mail, allocate tasks, and handle dive se administrative duties. * Maintain accurate spreadsheets. * Handle calls professionally. Requirements: * Strong commitment to excellent customer service. * Organised, detail-oriented, and accuracy-focused. * Ability to multitask and prioritise efficiently. * Previous experience in client services or administration Please Apply now for Immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, ment

Client Service Advisor £21,000 Medway Hours- Mon to Fri, 9am-5pm. (No Weekends) Our client is looking to hire a confident and outgoing Client Service Advisor with substantial customer/client service experience for their team! Responsibilities: * Deliver top-notch customer service to both external and internal clients. * Manage mail, allocate tasks, and handle dive

Group Quality Assurance Manager £55,000 Chatham based We are currently seeking an experience Quality Assurance Manager to join our client based in Chatham. Responsibilities include: * Support the Best Practice team to identify any procedural weaknesses/efficiencies. * Reviews and 1st line of defence reviews as and when required. * Results reporting, including scoring, conclusi ns, actions and recommendations. * Monitoring of actions through to completion. * Administration of review appeals. The ideal candidate: * Have experience within quality assurance * Great communication and proactive Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will

Group Quality Assurance Manager £55,000 Chatham based We are currently seeking an experience Quality Assurance Manager to join our client based in Chatham. Responsibilities include: * Support the Best Practice team to identify any procedural weaknesses/efficiencies. * Reviews and 1st line of defence reviews as and when required. * Results reporting, including scoring, conclusi