3rd Line Engineer – Managed Service Provider (MSP)
Location: Kent (office-based with some client site travel)
Hours: Full-time, Monday to Friday

Iconology Ltd is a Kent-based Managed Service Provider (MSP) delivering modern, reliable, people-focused IT services. We are recruiting a 3rd Line Engineer to strengthen our senior technical capability and maintain continuity, quality, and technical leadership across our client environments.

About the role:
As a 3rd Line Engineer, you will act as the final technical escalation point within the business. You will resolve complex, high-impact technical issues, deliver infrastructure and cloud projects, mentor other engineers, and help shape technical standards and improvements across the company.

Key responsibilities include:
- Acting as the final point of technical escalation
- Resolving complex, high-severity, or business-critical incidents
- Performing advanced diagnostics across cloud, server, network, and security platforms
- Delivering infrastructure, cloud, and security projects end to end
- Conducting root cause analysis and recommending long-term fixes
- Providing technical leadership and mentoring to 1st and 2nd Line engineers
- Contributing to technical standards, documentation, and continuous improvement
- Working closely with senior leadership on technical decisions and risk
- Liaising with vendors and third parties where required

About you:
- Significant experience in an MSP or multi-client IT environment
- Strong technical capability across Microsoft 365, Azure, Windows Server, networking, and security
- Confidence diagnosing complex, multi-layered issues
- Experience delivering infrastructure or cloud projects
- Clear written and verbal communication skills
- A professional, supportive approach to mentoring and teamwork
- Full UK driving licence and ability to travel to client sites when required

What we offer:
- A stable MSP environment with clear processes and expectations
- A role with real ownership and technical influence
- Company-funded training and certification support
- Clear progression opportunities
- Full-time role based in Kent

For more information about working at Iconology, please visit:
https://iconology.co.uk/vacancies/

How to apply:
Your application should include:
- Your CV
- A short covering letter outlining:
* The role you’re applying for
* Your relevant experience
* Why you’re interested in working at Iconology
- You’re welcome to include any additional supporting information you feel is relevant (for example, certifications or examples of recent work)

Please submit your application as instructed on this advert or to vacancies@iconology.co.uk