The Executive Support Unit at Thanet District Council is looking to recruit a highly organised and flexible Support Officer. The role will require you to work both independently and as part of a team delivering a high quality administrative support service to elected Councillors. As a Support Officer you will also be responsible for administering customer feedback, dealing with both complaints and compliments across all Council services.

An excellent knowledge of office practices and procedures and a good general understanding of the role of local government and elected councillors is required. An awareness of the role of the Local Government and Social Care Ombudsman and Data Protection Act would also be beneficial.

The successful applicant will need to be able to meet deadlines with the ability to plan, prioritise and organise a varied workload amid conflicting demands, with the ability to filter information and assess priorities working within a very busy office environment.

Excellent IT skills including experience of google docs, slides, and sheets or equivalent and e-mail and calendar packages, including good diary management skills are essential. Experience of providing administrative support at a senior level is required, as is experience in dealing with complaints both on the telephone and in writing.

Thanet is a great place to live and work...
Our historic seaside towns of Ramsgate, Margate and Broadstairs and surrounding villages are rich in heritage and opportunity. With 19 miles of stunning coastline, our beautiful Blue Flag beaches, the internationally renowned Turner Contemporary, and the UK’s only Royal Harbour are all just a short train ride from central London thanks to the high-speed rail link. Our proximity to the port of Dover and the Eurotunnel at Folkestone mean Europe is literally on our doorstep too.

All of this, combined with a flexible approach to how we work makes it an exciting time to join Thanet District Council. We have set our sights high. We want our residents to enjoy the highest quality services. We want to ensure that by listening to local people, working in active partnership and doing things in an innovative way, we can accelerate improvement to meet the challenges ahead.

For an informal discussion about this post, please contact Vicki Williams, Executive Support Manager on 01843 577002

Apply on the Thanet District Council website, using the apply button.