Working for a leading business you will be supporting an established department with handling customer complaints.
Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.
Responsibilities include:
* Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
* Investigating complaints accordingly.
* Providing empathetic customer service, actively listening to the customer and providing advice
* Logging complaints on the company system
* Sending out customer correspondence
Skills and qualities required:
* Enjoy working with customers.
* To understand customer requirements. responding with professionalism.
* Be able to work under pressure.
* Be calm and focused when handling complaints.
* Resilient
* Excellent communication skills
* Excellent English writing & grammar skills
* Previously worked within customer resolution management would be an advantage
Job Offer:
* Temporary role for 7 weeks commencing on 22nd July.
* Hours are Monday to Friday 0900-1700
* Weekly pay
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs
Advertiser: Agency
Reference: 45919
Posted on: 2024-07-03 16:46:11
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Administration - Customer Service - Dover, Kent
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Customer Service Administrator
KHR - Recruitment Specialists
£25000 - £28000 per annum + Holiday, Pension, Progression
Working for a leading business you will be supporting an established department with handling customer complaints.
Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.
Responsibilities include:
* Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
* Investigating complaints accordingly.
* Providing empathetic customer service, actively listening to the customer and providing advice
* Logging complaints on the company system
* Sending out customer correspondence
Skills and qualities required:
* Enjoy working with customers.
* To understand customer requirements. responding with professionalism.
* Be able to work under pressure.
* Be calm and focused when handling complaints.
* Resilient
* Excellent communication skills
* Excellent English writing & grammar skills
* Previously worked within customer resolution management would be an advantage
Job Offer:
* Temporary role for 7 weeks commencing on 22nd July.
* Hours are Monday to Friday 0900-1700
* Weekly pay
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs
Advertiser: Agency
Reference: 45919
Posted on: 2024-07-03 16:46:11
I want to receive the latest job alerts for:
Administration and Customer Service jobs in Dover, Kent
Customer Service Administrator
KHR - Recruitment Specialists
£25000 - £28000 per annum + Holiday, Pension, Progression