Working for a leading business you will be supporting an established department with handling customer complaints.

Working within a small team you will be required to deal with email based complaints against company policies and procedures and regulatory guidelines, ensuring complaints are handled effectively and within set time-frames.

Responsibilities include:

* Liaising with dissatisfied customers directly via email, aiming to provide timely resolution whilst aiming to retain the customer.
* Investigating complaints accordingly.
* Providing empathetic customer service, actively listening to the customer and providing advice
* Logging complaints on the company system
* Sending out customer correspondence

Skills and qualities required:

* Enjoy working with customers.
* To understand customer requirements. responding with professionalism.
* Be able to work under pressure.
* Be calm and focused when handling complaints.
* Resilient
* Excellent communication skills
* Excellent English writing & grammar skills
* Previously worked within customer resolution management would be an advantage

Job Offer:

* Temporary role for 7 weeks commencing on 22nd July.
* Hours are Monday to Friday 0900-1700
* Weekly pay



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