We are a friendly GP surgery based in the Maidstone area, looking for a part-time (20 hrs) Care Navigator /Medical Receptionist, to join our team.

Our core opening hours are Monday to Friday, 8 am to 6:30 pm. We offer enhanced services on Mondays (6:30 to 8pm) and on Saturdays (9am to 5pm) occasionally with our PCN.

Your working hours will be on rota basis which can include AM (8:00 to 1:00 or 8:30 to 1:30) and PM (1.00 to 6:00 or 1:30 to 6:30) shifts at either at our Shepway Branch or Grove Green Branch. You will be required to work on enhanced service hours on a rotational basis (approximately once in 7 weeks) with enhanced pay.

Care Navigators/ Medical Receptionists will be responsible for helping to maintain a friendly but effective first-line of patient contact, deal with patient requests appropriately, navigating and sign posting to the right team, follow our systems and protocols and keep the practice presentable and safe and ensure that you maintain confidentiality at all times.

Day to day responsibilities include answering patient queries on the phone, triaging, signposting and booking patients with the right clinician, calling patients to book them in for health checks, vaccinations etc. Your adhoc duties may include requesting repeat prescriptions, dealing with the Reception emails and posts, liaising with community health providers/secondary care provider if needed, opening and locking up the building securely, undertake tasks allocated by Management team etc.

The right candidate will demonstrate excellent communication skills, be warm, friendly and empathetic but also able to influence and negotiate with patients.

Minimum requirements: candidates must have good communication skills and need to be comfortable with computers. We prefer candidates who have working experience in a GP practice with EMIS.