Are you an ambitious, self-driven, and client-focused individual with a passion for Information Technology? Are you looking to join a new business venture from the ground floor, with the potential of becoming a future partner and decision-maker? If you answered yes, then our IT Support Specialist role is the perfect career choice for you.

Responsibilities:
As part of a small but professional team, your role will begin by being responsible for managing and resolving a wide range of technical issues and client requests as they are assigned or escalated through our service desk, including attending site visits when required to resolve issues or help implement wider IT solutions. You will work alongside the service desk administrator and directors, ensuring the efficient provision of support services in line with SLAs and client expectations.

Daily Activities:

Providing 1st/2nd line IT support to clients, addressing technical issues and service requests.
Conducting site visits when required.
Overseeing the escalation and resolution of tickets through our service desk from beginning to end.
Managing SLAs and customer expectations, with the potential for forging and managing relationships with new clients and partners.
Proactively monitoring IT systems and networks for potential problems to help identify and resolve issues before they cause any disruption to our clients.
Assisting with the formulation, procurement, and implementation of IT solutions for small businesses.
Assisting the team in developing and refining working practices and procedures to ensure optimal provision of support services for a growing business.
Experience:

A minimum of 24 months of IT service desk experience or similar.
An excellent track record of customer service support.
Familiarity with working with SLAs.
Skills:

Strong ability and confidence when communicating with clients and working as part of a team.
Windows 8/10/11 support and proficiency in using IT troubleshooting tools and techniques.
Microsoft 365 – Exchange support and proficiency in the Microsoft Office application suite (Word, Excel, Outlook, Teams, etc.).
Active Directory (Windows Server & Azure).
Windows Server support.
Advanced networking knowledge of firewall, router, switch, and other network devices.
Hyper-V.
Why work for 3Link IT Solutions?

The opportunity to join a small but burgeoning business from the ground floor.
The chance to work with clients from a variety of industries, utilising a wide array of technology and services.
The opportunity to develop and specialise your skills in a wide variety of IT topics with training provided and accreditation offered.
The chance to have a real impact on how the business develops, with the right candidate having the potential to become a partner.
The opportunity to have an impact and be involved in wider business functions and decisions.
Schedule:
8:30 am — 5:00 pm Monday-Fri. Specific tasks or projects may require work outside of standard business hours.
Remote working options available post-probation.

Experience:
IT support: 2 years (preferred).