If you have E commerce experience, particularly with Amazon and you'd like to develop your career as a Team Leader then we have the ideal opportunity for you.

Working for a Global company in Folkestone, you'll receive a brilliant salary (call us on 01233 611780 for further details) plus the below excellent package:

* Hours: Monday - Thursday 9am - 5pm, Friday 9am - 4:30pm
* Location: Folkestone, Kent
* Hybrid: Yes, 50% on-site and 50% working from home. Occasional business travel required to London.
* Pension: 4% company performance related annual bonus, 9% matched contribution pension scheme (including salary exchange option)
* Healthcare: Health cash plan with Healthshield
* Life Assurance cover: 4x base salary
* Annual leave: 24 days holiday (plus you can buy/sell 3 days per year) plus 8 bank holidays

Your new role:

As the E Commerce Team Leader you'll be responsible for ensuring the UK E Commerce Fulfilment team provides excellent customer service to support this growing channel, acting as the key liaison point between their customers, the logistics providers and the internal teams. You'll also be responsible for the Direct to Consumer fulfilment service and liaison with the external provider.

Your key responsibilities as the E Commerce Team Leader: :

* People Management:

* Manage the day-to-day tasks of a team of 2 direct reports and ensure they are on track
* Run team meetings
* Take responsibility for training and development of the team
* Allocation of workload across team to meet business needs
* Motivate the team to carry out daily tasks within required deadlines
* Building positive relationships with internal stakeholders
* Conduct appraisals

* Customer Service - Order Management:

* Oversee and control the day-to-day operational function of the Ecommerce Fulfilment team, ensuring that all our customers' service levels are achieved,
* Daily order entry onto SAP
* Obtaining Automatic Shipping notes on behalf of the third-party distributor
* Controlling the release of orders to third party Distribution Companies to ensure customer delivery dates are met
* Ensure effective communication on specific requirements including short lead time orders and stock issues
* Control of customer invoice queries
* Liaise with third party distributors (in France/Germany) to obtain evidence to support investigations.
* Work closely with finance.
* Customer Promotional invoice approval.
* Maintain effective communication of stock with Account Managers, make inventory health checks as and when required and place B2R orders with sales approval
* Support to colleagues within the customer service team, including back up support on Amazon UK and other customers
* Update customer portal with safety data sheets for Amazon UK and other European countries
* Liaison with third party fulfilment house and D2C Marketing Manager on D2C business, ensuring customer issues are resolved promptly and service levels are optimised

* Reporting

* Maintain report on daily interface - tracking all deliveries are in line with month end reporting
* Identify trends to pro-actively manage accounts
* Regular reports to local teams in Germany and France
* Ensure month end processes are followed and reporting are up to date and correct
* Any additional ad-hoc reporting as requested

* Health and Safety

* To ensure oneself is aware of, understands and follows all Company Health & Safety instructions - accident/incident reporting, first aid etc.
* To report any accidents or near misses to the Health & Safety Officer.

Skills and knowledge to make you the ideal candidate for this position:

* Experience leading a team or multiple projects
* Previous experience within a manufacturing environment desirable
* Knowledge of SAP an advantage
* Previous experience of being a supplier to Amazon is advantageous
* Very organised and methodical, good at keeping records and good at looking at data and analysing it
* Numerate, confident and accurate with figures, with a strong attention to detail

Next steps:

If you have the above skills and experience then please apply today - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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