Job Title: Service Co-ordinator

Location: Edenbridge, Kent

Job Type: Part-time (22.5 hours per week) Either 4.5 hours Monday-Friday 10am-2.30pm or 3 days of 9-5.30am either Wed, Thurs, Fri or Tues, Thurs, Fri

Salary: £22,000 pro rata

Our client is a dynamic and well-established organisation located in Edenbridge, Kent. The team is dedicated to providing exceptional service to their clients, and they are currently looking for a Service Coordinator to join them.

Job Description:

As a Service Coordinator, you will play a pivotal role in ensuring the efficient and smooth operation of the service department. This is a part-time position with flexible work-from-home options and full training provided.

Key Responsibilities:
Answering Phones: Serve as the initial point of contact for incoming phone calls

* Client Interaction: Take calls from clients, address their inquiries, and provide assistance and information about our services
* Data Entry: Enter job details and relevant information into our database accurately and efficiently
* Job Allocation: Allocate jobs to appropriate categories, including Engineer's Clip Board and Contractors
* Job Tracking: Record completed jobs in the database and maintain job sheets for Parts, Quotes, Completed, and Van Stock
* Parts Management: Follow up on parts ordered for clients and prepare new order sheets for engineers as needed
* Contractor Follow-Up: Monitor the progress of contractor jobs and ensure timely completion
* Invoice Processing: Affix invoice details on parts order copies for accurate billing
* PPM (Planned Preventative Maintenance): Plan, schedule, and control engineer's daily schedules and timesheets
* Client Support: Assist clients with any queries or concerns they may have

Qualifications:

* Strong organisational skills and attention to detail
* Excellent Word and Excel experience, alongside confident administration skills
* Excellent communication and interpersonal abilities
* Proficiency in basic computer applications
* Ability to work independently and as part of a team
* A proactive and problem-solving mindset
* No prior engineering experience required; full training provided

Benefits:

* Flexible work-from-home options possible
* Full training provided during a 2-week period in the office
* Immediate permanent position

Due to location it is advisable that you have your own transport.

How to Apply:

If you are a motivated individual with strong organisational skills and a commitment to providing excellent service, we encourage you to apply online. Alternatively please submit your CV and a brief cover letter outlining your interest in this role to Debbie.foster@office-angels.com and Katrina.smith@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.