Are you an excellent problem solver with great communication skills? Are you passionate about helping customers resolve their issues? If so, we have an exciting opportunity for you! We are currently looking for a Customer Resolutions Officer to join a fantastic Housing Association for an initial 3-month contract.

This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints. The customer resolution officer will have the opportunity to make a genuine difference to our customers' experience.


* Actively listening to customers' concerns and complaints
* Providing prompt and accurate resolutions to customer issues
* Documenting all customer interactions and keeping accurate records
* Collaborating with other departments to resolve complex customer problems.
* Identifying trends and patterns in customer complaints and suggesting improvement strategies
* Maintaining a positive and professional attitude at all times

To be successful in this role, you will need:

* Excellent communication skills, both verbal and written
* Strong problem-solving abilities
* Patience and empathy when dealing with customer complaints.
* Good organisational skills and attention to detail
* Ability to work well in a team environment.
* Previous experience in customer service or a related field.

How to Apply
If you are interested in the Customer Resolutions Officer role, please apply directly or submit your CV and We look forward to hearing from you!

Note: Only shortlisted candidates will be contacted.

Thank you for considering this opportunity with our company. We value diversity and equal opportunity in our workplace.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk