The University of Kent’s Accommodation Office is currently recruiting Timesheet Clerical Assistants to support the Accommodation call centre during the UCAS Clearing process in August 2023.

These temporary roles are critical to the success of the Accommodation department and wider University, providing applicants with information and guidance on campus accommodation, answering questions and referring complex queries to senior colleagues.

Successful applicants will be flexible, confident dealing with customers on the phone, able to demonstrate exceptional levels of customer service, computing skills, a high level of attention to detail, and the ability to work calmly and accurately under pressure, both alone and as part of a team.

You will be working as part of a team on shift pattern of up to 35 hours per week, including early mornings, evenings, and weekends. Hours will vary from week to week and are not guaranteed.

The Accommodation call centre will run from 16/08/2023 – 01/09/2023. If after this date the call centre continues receiving a high volume of calls, it will continue to operate with a reduced number of staff until 08/09/2023.

Rate of pay:

NLW (23+) Total hourly rate £11.94

You will need to be able to complete two days of intensive mandatory training, taking place on 10 and 11 August 2023, from 9am – 5pm. It will not be possible to offer training on any other days.

The University is required to obtain evidence from all new members of staff of their eligibility to work in the UK, successful applicants will need to be available to complete a Right to Work check with the Accommodation Department. Interviews will take place, in person during the first two weeks of June 2023.

There are a limited number of vacancies, and the advert may close early if a high number of applications are received.

Closing date 31 May 2023

For further information and to apply, please click on the 'Apply offsite' button.