Customer Service Representative - 12 Month Fixed Term Contract

West Malling

£21,930

35 hours per week (9am - 5pm)

Possibility of hybrid working available

A fantastic opportunity to join a large, successful, and well reputed business in West Malling as a Customer Service Representative. This particular role is a 12 month FTC.

You will be joining a diverse, fun, and friendly team to assist on a new project and will be responsible for providing exceptional customer service to a varied client base both over the phone and by email.

Duties include:

* Being the first point of contact; providing exceptional customer service to internal and external customers
* Handling a high volume of queries and complaints via email and telephone; meeting the company's SLA
* Actively promote the products and services and be an ambassador for the company
* Building and maintaining strong relationships with customers
* Manage customer bank accounts

The successful candidate will have/be:

* Excellent customer service skills (previous experience in a customer service role is essential)
* Strong administrative skills
* Knowledge of MS Office applications
* Highly organised with a strong attention to detail
* Immaculate verbal and written communication skills
* Enthusiastic and willing to learn
* Able to absorb new information and pick up new systems quickly
* The ability to work in a team and alone in order to achieve team and your own targets

You will be joining a company who genuinely invest in and value their workforce as well as a plethora of generous benefits, full training and a fun, sociable working environment.

My client is looking to interview ASAP so if you think you would be suited to this role, please submit your CV today.

This role is being handled by Sam Reid, Senior Temporaries Recruitment Consultant at Pearson Whiffin Recruitment.



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