As a Pet Claims Assessor, you’ll be at the forefront of our business, responsible for delivering our world class customer service by supporting our customers and their pets in their time of need.
It’s a perfect opportunity for someone with a Veterinary Nursing qualification (or who is working towards it) that is looking to work more sociable hours, whilst still utilising their skills and experience in the veterinary field. It’s also ideal for someone with experience handling claims that would like to combine their passion for animal care and customer service.
We have a fantastic Learning & Development team who will fill any knowledge gaps you have and a leadership team who will support and empower you to continue to learn and grow throughout your career.
What would you be responsible for in this role?
Assessing new and continuation claims, by reviewing all claim documentation supplied by a policyholder and relevant third parties
Collecting accurate information and necessary documents to proceed with a claim
Guiding policyholder on how to proceed with the claim and keeping them informed at all times, both verbally and in writing
Ensuring prompt and accurate payment of valid claims
Assisting policyholders with general queries and insurance issues
Writing clear and accurate non-standard letters, where claim circumstances require it
Identifying potentially fraudulent claims and following agreed process for referral
Complete other activity over and above those listed in the role profile, appropriate to your skills and experience
What’s on offer?
36.25 working hours per week with flexitime
Annual pay review and performance related bonus
25 days holiday + bank holidays
Continued professional development through internal training, professional qualifications and apprenticeships
A supportive leadership team and one to one time with your manager each month to discuss your personal development, what you’ve achieved and any support you might be needing
Lots of fun activities, initiatives and celebrations such as; awards nights, Christmas parties, team lunches, quiz nights
A Wellbeing Team who provide little pick me ups such as sweetie drops, monthly fruit baskets and ice cream vans
Lots of support for your mental wellbeing through Covea Minds
One volunteering day a year
Excellent staff pension scheme
Health benefits such as free eye tests, flu jabs and the option to opt into private medical insurance
Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers
What would we like to see in you?
Experience of working within a Veterinary Surgery/a detailed knowledge of animal care OR at least one year’s experience of handling Pet Insurance claims
Able to build strong customer relationships and delivering customer-centric solutions
First class interpersonal skills, with the ability to communicate with a wide range of people, both verbally and written
Able to listen and show empathy to customers during what can be a difficult time, and use initiative to provide solutions
Able to prioritise workloads and meet targets and deadlines, with high attention to details
Able to build partnerships and work collaboratively with others to meet shared objectives
Computer literate and able to work on multiple computer systems, ensuring all information is accurate and up to date