Are you currently managing a small team of customer service agents? Are you looking to join a large, well established business that work within global markets?
Our client is seeking a passionate, hardworking and organised Customer Service Team Leader to manage a small team of customer service advisors. They are a superb business with a supportive management team and excellent processes and procedures.
. Reviewing and monitoring training needs
. Conducting training modules with teams or 1-to-1
. Acting as an escalation point for more complex customer enquiries
. Motivating the team
. Dealing with holiday and sickness
. Handling complaints
. Assisting with recruitment
£25,000 - £27,000
Please contact Megan Paterson on 01732 920630 or send your CV to [email protected] for priority consideration.
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