Company Overview

Integrated Service Solutions Ltd (ISS) is an innovative service provider operating primarily within the Fresh Produce sector in the UK. As a joint venture, we operate independently, but also draw on the expertise and network of our shareholders – DPS Limited and Fowler Welch.

Since inception in 2014, ISS has experienced phenomenal growth. With annual revenues in excess of £35 million, and having established a strong market position, we now employ over 450 people across our 120,000 sq.ft site at Teynham and our 74,000 sq.ft site at Linton.

At our core and recognized by all our stakeholders are people, quality and service. This has enabled us to grow and develop strong relationships with our in-house teams, customers and suppliers.

Being responsive, and taking responsibility for our activities, we provide a first-class service that enables both ISS, and our customers, to be successful and sustainable.

As a service provider, ISS operates within a diverse and dynamic environment and has ambitious plans for the future. To achieve our strategic objectives, we will continue to invest in technology and infrastructure, and will develop our teams to reach their full potential.
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Job Title: Sales Administrator

Reports To: Customer Service Team Leader

Location: Teynham & Linton (Dual sited)

Shift: 4 on 4 off shift DAYS

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Role Summary:

To ensure that all processes and documentation are maintained and accurate and that they are completed in a timely manner to allow for the efficient operation of the site.


Main Responsibilities:

• Transfer daily supermarket orders from “We Supply” for next day/same day delivery and upload to Prophet ensuring all orders have been checked and received correctly, also booking transport where needed

• Take ownership and ensure the accuracy of ancillaries and resources and ensure that these are correct at the end of each week for products that have been assigned.

• Allocate stock in rotation sufficient to produce customers next day/same day demand. Ensuring at all times that the third party packers are using the stock allocated.

• Ensure that all product is used efficiently and effectively to maximise yields.

• Ensure that all necessary information is ready for presentation at the daily operations meetings

• Provide information to the customers operations team to facilitate the most efficient distribution solution versus packing requirement

• To be responsible for taking charge of all account based queries in the first instance.

• Use Prophet Pallet Maintenance in full, to prepare detailed daily job sheets to enable the third party packing operation to accurately produce the required Tesco final product.

• Produce “G0 4’s” where necessary to enable the Packhouse to meet required delivery windows

• On a weekly basis issue the packing ancillary guide detailing the ancillary codes to be used on works orders, paying careful consideration to using the most cost efficient codes.

• Ensure that the auto-weekend pre-checks have been carried out flagging up any issues to the Production Support Manager, the Finance Manager and the Shift Operations Manager.

• Provide cover and support for Tesco TIMS amendments at the weekends

• Set up lines on the ERP system (currently Prophet) according to the availability of product as confirmed by the Job Scheduler/Production Shift Manager.

• To review/reconcile the work order stock information to increase the accuracy of stock.

• Actively liaise with colleagues on a day to day basis on matters relating to stock, work orders, stock errors etc., to allow for decisions to be made “real-time” which will increase the accuracy of stock usage information.

• To monitor and investigate if stock movements within the Production Team are recorded accurately on the ERP system.

• Ensure that all relevant Key Performance Indicators (KPIs) are accurately documented and maintained.

• Undertake general ad-hoc administrative duties, as required and as directed by the Assistant Planning Manager and the Operations Planning Manager.

• Ensure that all practices and procedures are carried out in accordance with Company Policy and Health & Safety guidelines.

This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required

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Qualifications and Skills:

• Good standard of English and Maths
• Good knowledge of Microsoft Office
• Excellent communication skills
• Previous experience in Fresh Produce
• Knowledge of Prophet (preferable)


Measure of Performance/Key Deliverables:

• Internal KPI’s
• Accuracy of ERP system
• Achievement of customer service levels
• Efficiency of workload
• Accuracy of work
• Attention to detail
• Internal relationships with team members