We are a Facilities Maintenance Contractor who undertake maintenance and repairs for commercial properties including, but not limited to: retail parks, shopping centres, offices and restaurants. We work with our partners to deliver an excellent service to our clients.

We have an exciting new opportunity for a Helpdesk Coordinator to join our team in Maidstone, Kent. You will be a part of a fast-pace business that promotes high standards and prides itself on delivering the best possible service to all clients.

The Role:

- Handle incoming calls from clients, supply chain partners and field engineers.
- Manage client work orders from initial enquiry to completion.
- Plan engineer schedules to ensure efficient recovery of fixed labour costs.
- Source and purchase materials necessary to complete work orders within budget.
- Coordinator material and human resource to meet client timescales.
- Maintain strong relationships with clients, supply chain partners and field engineers.
- Work to ISO standards for all documentation processes.
- Represent the organisation at client meetings and external events.
- Demonstrate the core values and professionalism of the company.
- Ensure all KPIs set by our clients are met where possible and escalated internally if not achievable.
- Reporting to: Operations Manager

The Person:

- Min 2 years’ experience in a Facilities Maintenance helpdesk environment
- Great communication skills.
- The ability to work to deadlines.
- Ability to work under own initiative & self-motivate.
- Keen eye for detail and organisation.
- Team Player