Business Development Executive Assistant

This role is also available for full/part time. Please enquire for more information.
What do we do?
Our mission is to unleash potential by combining the power of behavioural science with the art of marketing.

For our team, enabling them to do the best work of their careers.
For our clients, empowering them to achieve their business goals.
For our industry, inspiring our future digital leaders.

Reflect Digital is a performance marketing agency that specialises in using human-behaviour insights to supercharge digital marketing campaigns. From strategy to delivery, we level up our client’s digital marketing by generating quality conversions across the customer journey.
Part of the Human First Collective, Reflect Digital sits alongside LAB a technology and innovation agency and Aspiration Digital our charitable arm there to inspire our future digital leaders.

Since we were founded in 2011, we’ve received many awards and recognition, including Agency of the Year at the BIMA Awards 2024, Employer of the Year, and Best Integrated Campaign 2024 with Brakes, among others demonstrating both our commitment to our team and delivering truly strategic campaigns for our clients.

What do we value?
You're here because you have these values in your heart. Values drive your behaviour and our collective behaviour is our culture which is the key to our success.

We’re a family
Reflect Digital is an inclusive, caring family environment. Our team, partners and clients are all welcomed into our fold - a place where we support and look out for each other and most importantly we’re honest with each other. It might sound corny and aspirational to many businesses - but we’re living and breathing this at the core of our culture.

Love our craft
We absolutely love our craft. If we could eat digital strategy on toast for breakfast, we would. We have experts at the top of their game leading teams full of digital mavens pushing to learn and develop at every turn. Our passion for digital spills into everything we do and leads us to put education at the forefront of our work ensuring no-one is ever left behind.

Going for gold
Like Olympic athletes, we are always going for gold. Our ambition and drive shine through with every step we take, our eyes are always open looking for opportunity in places others miss and we remain curious at all times. Our love of our craft ensures we maintain match fitness consistently by soaking up the latest knowledge and remaining agile and strategic in our approach with data being our most critical currency.
Job Title: Business Development Executive Assistant
Role Overview
We are seeking a highly organised and proactive Executive Assistant with a flair for sales support to work closely with our CEO. In this dynamic role, you will provide comprehensive administrative assistance, manage day-to-day operations, and serve as the first point of contact for new business enquiries. You will also play a pivotal role in qualifying leads, supporting the sales process, and contributing to successful pitch preparation. This is an exciting opportunity to join a fast-paced performance marketing agency, where no two days are the same.
If you have experience of working in a sales role, are super organised, are a clear communicator and looking for a varied opportunity, we would love to hear from you!

Experience working in a digital marketing environment is not essential but would be a plus.

Key Responsibilities will include:
Executive Support: Supporting the CEO, through administrative tasks, to deliver the company vision
Provide a range of high-level administrative assistance to the CEO
Coordinate and manage confidential and sensitive information with discretion.
Communicate on the CEO's behalf with a range of stakeholders.
Use various administrative tools such as Productive, Google Suite, CRM, MIRO and Slack for effective communication and task management.
Sales Support: Effectively contribute to the management of the sales process
Serve as the first point of contact for incoming sales enquiries, responding promptly and professionally.
Qualify leads
Maintain and update the CRM system
Take the lead on building databases using LinkedIn and other sales tools to fit with the agency’s ideal client profile.
Research potential prospects - building out profiles ahead of events we are attending.
Support the CEO and wider team in preparing pitch materials, proposals, and presentations.
Collaborate with the marketing team to ensure follow-up communications align with branding and messaging.
Track and report on sales pipeline progress, identifying areas for improvement or follow-up.

Operational and Office Management Support: Contribute effectively to the company culture and office environment
Support internal agency operations by streamlining administrative processes.
Conduct a range of office tasks such as purchasing and preparing refreshments for the team, greet visitors, preparing meeting rooms and any additional tasks required for the smooth running of the office environment

Continuous Professional Development: Taking ownership of your own development with the support of your team
Proactively seek out training and continuing professional development to ensure continued learning
Be open to and seek feedback from colleagues
Attend and participate in relevant training and apply this learning to your work
Take action to learn more about the industry and the services the agency offers

Competencies
Organisation: Exceptional organisational skills with the ability to prioritise and manage multiple tasks effectively.
Communication: Excellent written and verbal communication skills; able to represent the CEO and agency professionally.
Sales Savvy: Familiarity with sales processes and ability to engage confidently with clients and leads.
Proactive Approach: A self-starter who anticipates needs and takes initiative to solve problems.
Attention to Detail: High level of accuracy in handling tasks, especially when preparing proposals or managing sensitive information.
Tech-Savvy: Proficient in the Google Suite (GMail, Docs, Sheets and Slides) and CRM systems (e.g., HubSpot, Salesforce). Experience with collaboration tools like Slack, Productive and Miro.
Interpersonal Skills: Strong interpersonal abilities, with a professional and approachable demeanour.
Marketing Knowledge: Understanding of performance marketing principles.

Experience and Qualifications
Previous experience as an Executive Assistant, Personal Assistant, or similar role supporting senior leaders.
Exposure to sales support, business development, or client relationship management is important.
Familiarity with the marketing or digital agency landscape is a plus.

What does success look like?
Timeliness and quality of responses to sales enquiries.
Conversion rate of qualified leads to opportunities.
Positive CEO feedback on support quality and effectiveness.
Accuracy and timely organisation of CRM data and sales materials.
Contribution to successful pitch outcomes.
Package
Salary: £33k+ DOE
Flexible working, 4-day work week, (core hours 9-4.30pm)
Hybrid working available for some roles
Annual Leave: 28 days - pro rata where applicable (ex., Bank Holidays) plus Birthdays, Charity day and between Christmas and NY
Private Healthcare, inc dental from Vitality.
Breakfast Club and healthy snacks
Weekly Wellbeing Sessions,
Access to trained Mental Health First Aiders (MHFA),
Lunch & Learn and Brunch & Learn sessions,
Internal Training Opportunities -MHFA Training, First Aid Training, ED&I Training
Endometriosis Friendly Employer
Career Progression
Agency Partnerships

Diversity and inclusion are at the heart of what we value as an organisation. Reflect Digital is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients. Your information will be kept confidential according to the General Data Protection Regulation (GDPR).
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Reflect Digital we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
To watch staff testimonials about our company culture you can watch this video on YouTube.
Interview process - What to expect.

This is a more detailed breakdown of our interview process and what to expect at every stage. As stated above, if you need any reasonable adjustments to be made to this process, please let us know at application stage.

Cultural Interview with People and Culture Manager via video - 30 minutes
If successful, an initial interview with hiring manager via video - 30 minutes
Task Stage - A task is set in advance and then a task Interview in person (where applicable to the role) - 1.5hrs at the Maidstone office