Housekeeper and Guest Support Team Member

Hours: 10–20 hours per week (flexible – contract details to be discussed at interview)
Salary: £12.20 per hour, rising to £12.60 upon completion of probation

Bore Place is expanding its friendly housekeeping team and is looking for a capable, hands-on team member to join us. This is a varied and rewarding role that involves:
• Housekeeping and cleaning across all our properties.
• Welcoming and looking after guests to ensure they have an exceptional experience.
• Assisting with food service and some basic food preparation.

About Bore Place
Bore Place is home to the Commonwork Trust, an educational and sustainability charity with sustainability, education, and community at its heart. We are looking for individuals who are sympathetic to our aims and comfortable promoting the mission of Bore Place to colleagues and visitors.

We are looking for someone who is practical, flexible, and positive, with excellent team-working skills. Applicants should have high standards of cleaning and hygiene and a willingness to take on a range of tasks.

To perform housekeeping duties and deliver a fantastic guest experience at Bore Place:
• Carry out housekeeping, laundry and cleaning for the Bore Place site, including all accommodation and venue spaces.
• Assist with catering and food service for visitors to Bore Place
• Uphold exemplary standards in Health and Safety to ensure the wellbeing of staff and visitors.
• Provide a warm welcome to visitors of Bore Place, respond to guest feedback and work to continuously improve guest support.
Primary Responsibilities
1. Housekeeping and cleaning
• Carrying out and maintaining high standards of cleanliness across the venue to complete site changes between visitors and set up equipment for incoming groups.
• Work with guidance from the Housekeeping Manager and Housekeeping Supervisor to perform a variety of tasks in accordance with the booking schedule.
• Keeping all site premises, equipment and facilities clean, stocked, in good order, ready and welcoming.
• Maintain all cleaning and health and safety records and contribute to meetings.
• Report any issues/concerns/damage to property to the Housekeeping & Guest Support Lead
• Report shortages in stock to the Housekeeping Lead.

2. Catering
• Assisting with catering and food service. Serving and clearing up as required.
3. Care of visitors
• Preparing the premises for visitors to a high standard and on time.
• Providing unobtrusive but efficient and cheerful support to visitors during their stay.
• Liaising with all venue staff to ensure that all visits are successful and enjoyable, providing proactive support to ad-hoc tasks as needed.

4. Being part of the team
• Working with the wider Bore Place organsiation to work harmoniously with all, supporting and taking part in staff events as appropriate.

5. Legal requirements
• Adhering to health and safety, food hygiene, COSSH and other statutory regulations.

Due to the nature of the role, it may be necessary to work overtime to be reactive to seasonal demand. Additional hours worked, over and above your agreed contract, will be paid at the normal hourly rate for this position.

Person specification
We are looking for someone who will undertake the work cheerfully and with enthusiasm, who takes pride in housekeeping and cleaning, who will work efficiently and cooperatively with others and enjoys looking after our visitors.

Essential criteria
• Enjoys housekeeping and cleaning.
• Attention to detail.
• Good timekeeping.
• Fitness and willingness to undertake the work.
• Interest in and support for the aims of the Commonwork Trust.

Useful, but not essential:
• Experience of working in hotels and/or catering.
• Experience of client/customer liaison.

What We Offer
• A fantastic working environment in a supportive and friendly team.
• Free parking and a pension scheme.
• 38 days of holiday per year (pro rata)
• Opportunities for training and development.
• Staff discounts on Bore Place’s programme of public events.
• A beautiful countryside location.
Please note that due to our rural location, your own vehicle is essential for travel.

We are committed to equality of opportunity and welcome applications from all sections of the community.

How to Apply
To apply, please send:
• A covering letter, including a statement outlining why you are suitable for this role.
• Your CV, including contact details for two referees.

Please email jobs@boreplace.org for more information or to arrange an informal chat about the role.

The safety and welfare of children and other vulnerable people at Bore Place is extremely important to us and is why we pride ourselves on our Safeguarding procedures. All positions at Bore Place are subject to a Disclosure & Barring Service (DBS) check at the appropriate level.