We are looking for an Order & Quotation Administrator to join our client on a full time basis in Sittingbourne, you will be responsible for processing orders promptly and accurately, referring to the system - pricing, specification etc plus process purchase orders, arrange dispatch promptly, regular follow up with internal and external suppliers to ensure they meet customers required dispatch date.



Quoting the full range of the company's products in accordance with the Customer Service Charter Standards (currently under review), and helping Customers identify their requirements plus quote follow up to ensure the customer has all the information to make a purchase.



An important part of the business, and the role includes processing export requirements and completion of documentation which will include Proforma Invoices, obtain Freight costs, understanding export processes, working closely with transport, courier companies, obtaining proof of deliveries.



Maintain and update accurately the CRM system which includes - maintaining customer records and updating them when advised, making notes of special requests/ requirements, raising Process Improvement Reports (PIR) and Customer Complaints and produce Product Reference Charts (PRC's) to support customer's business.



You must have:

* High level of numeracy and English
* Previous experience of working within a Team / Customer Service environment
* General administration duties i.e., ordering office supplies, sending out samples, attending Team meetings, Internal and external post, filing/scanning etc.



Salary is dependent on experience with a great benefits package that includes 33 days holiday, birthday leave after one years' service, flexible cash scheme, long service holiday payment, discretionary company sick pay scheme, paid time off for hospital appointments and compassionate leave



If you are interested please apply with a current CV, preferably in word, or email Lucy at l.wildish@newappointmentsgroup.co.uk for further information.



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