NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.  We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively.  As a mutual, supporting our customers and paying their claims comes first.  We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. 

An exciting opportunity has now arisen within the Ashford, Tenterden and Whitfield Agency as a Customer Retention Specialist.

The purpose of the role is to support the delivery of the Agency’s strategy to maximise customer retention by effectively promoting the benefits of insuring with NFU Mutual and the Ashford, Tenterden & Whitfield agency in particular.

The successful candidate will be responsible for handling all cancellation requests, seeking to retain the customer and where this is not possible obtain their consent to quote in the future.

We are looking for someone with a proven track record in delivering excellent customer service, effective and professional verbal and written communication skills and excellent attention to detail and organisational skills. It would be an advantage to have knowledge of insurance, experience in a retention role or experience of working in a regulated environment.