Glaucoma UK is the charity for people with glaucoma. Our vision is to end preventable glaucoma sight loss. We want everyone with glaucoma to be able to live well with the condition.

It couldn’t be a more exciting time to join our team. We have just developed a new Theory of Change and we are now embarking on a period of growth. With an estimated 700,000 people in the UK living with glaucoma – but only half of them knowing it – we want, and need, to do more. We want to fund more research, raise more awareness and help more people. And that is where you can make a real difference.

There is no cure for glaucoma. Sight loss from the disease cannot be reversed. Eye drop treatments can be painful and awkward and can cause more distress than the disease itself. There are many different treatment options and making decisions can be confusing and difficult. By providing a range of accessible and effective support services, we want to play our part in helping people to live and stay well with glaucoma.

As Support Services Administrator you will be:

• reporting to the Head of Support Services, and working with all members of the team, and colleagues in other teams.
• providing general administration across the team
• providing some phone and administrative cover to other teams if needed
• responsible for providing an outstanding service to our members and supporters
• solving problems that may arise, flagging to other colleagues when needed and signposting to other services

Position: Support Services Administrator

Responsible to: Head of Support Services

Location: At least two days a week in our office in Ashford Kent (either Monday and Thursday or Tuesday and Friday) with working from home at other times by agreement

Hours: part-time 21 hours per week

Salary: £13,356 pro rata (£22,260 Full-Time Equivalent)

Annual leave and benefits
• 25 days holiday per annum, plus Bank Holidays
• Benenden Healthcare cover
• 24/7 Employee Assistance Programme
• Up to 5% contributory pension
• Enhanced maternity & paternity pay
• Funded support for learning and development

How to apply: please email your CV and a covering letter to Richenda at r.kew@glaucoma.uk by 9am on Friday 15 March.

Your cover letter must explain how you meet the criteria in the person specification above. We would like you to draw on your past experience to demonstrate how you bring the skills or experience listed. These experiences don’t have to be from a previous job, for example they could be from your education, any volunteering you have done, or your personal life. Please note that applications without a covering letter will not be considered.

Interviews will take place on Tuesday 19 March in our office in Ashford. We will be in touch with shortlisted applicants by 5pm on Friday 15 March.

Closing date: 9am Friday 15 March 2024

What you’ll be working on:

• facilitating face-to-face and online events for both patients and professionals
• helping with the delivery of our resources such as booklets, dispensing aids and eye drop support boxes, by managing stock, dispatching items and dealing with queries
• acting as one of the central points of contact for incoming calls, emails and post
• processing online, paper and telephone payments using Opayo and third-party payment systems
• sending out mailings associated with support services activity to members and supporters, for example in relation to surveys, consultations and events
• assisting with managing volunteers for Glaucoma UK, for example sharing resources, act as a point of contact for volunteers, triaging queries and referring onto the right team
• producing reports via platforms used by support services, as required, to help us evaluate our services

This job is for you if you have:

• GCSE-Grades A to C / 9-4 or Scottish Standard Grades / Secretarial training and qualifications / BTEC First Diploma / Training to City & Guilds level 2 (NVQ-2)
• excellent organisational skills, able to manage and prioritise a variety of different tasks
• the ability to communicate in a polite, friendly and engaging manner and work with individuals both in person and via virtual platforms.
• strong written and verbal communication skills
• confidence in using Microsoft Office and operating in a digital environment
• problem solving ability to identify the needs of different stakeholders and provide relevant support and advice, knowing when to escalate as required

For more information and a job pack, please visit our website Glaucoma.UK or find us on Facebook, X (Twitter), Instagram and LinkedIn