We are looking for a Customer Executive to support our award-winning Collections & Recoveries team in our Maidstone office.

This is a full time role, Monday – Friday with hybrid working options available after the 6 month probation period if required. Our hybrid working practice is designed to help you achieve the right balance between working in the office and working from home, whilst ensuring that our clients’ and firms’ needs are met. Although arrangements may vary from role to role, collaboration and team work are essential to the firms ethos, therefore, we aim for you to spend 60% of your time in the office and 40% working from home.

The Role

This is an interesting but demanding role which requires you to be speaking with customers on the phone for long periods of the day, carrying out a variety of important duties such as:
. Take ownership and responsibility of debt recovery cases
. Research and analyse cases in order to decide the best course of action
. Produce and check outgoing letters and documents
. Undertake telephone collections
. Engage with debtors to find constructive solutions
. Deliver tangible results within agreed timeframes
. Adhere to regulatory requirements to ensure that collections are maximised but within compliant framework
. Actively contribute to team and routine case review meetings

The team currently consists of 1 Partner and 1 Director, 1 Senior Associate, 5 Supervisors and 1 Manager, 4 Senior Customer Executives, 11 Customer Executives, 3 Customer Service Executives, 3 Insolvency Executives, 2 Compliance Officers and 2 Compliance Administrators, 2 additional Administrators and 2 Secretaries.

Are you the right person?

You may suit this role if you are a proactive self-starter who works well under pressure, who is passionate about customer service over the telephone, learns quickly and can prioritise your workload, taking initiative when required. This is a great opportunity to join a friendly but hard working team who apply a ‘can do’ approach to their daily work.

We are happy to hear from you if you have the above qualities, whether you have previous experience in a similar environment, are wishing to make a career change perhaps from a retail background or venturing into your first professional job from school, college or university. To be considered for the role you would need to demonstrate minimum academic achievements of at least 5 GCSE’s A* – C (including English and Mathematics), further qualifications are desirable.

Why Brachers?

“We are proud to be a forward thinking, ambitious firm with our family ethos at our heart. Our success is driven by our people – individuals who see opportunity in challenge, embrace change and are committed to delivering the best service to our clients. In return for their valuable contribution, we invest in their future careers and nurture a culture that ensures people feel valued, respected, and happy in their work. It is our people who make Brachers a great place to work; you could be one of them.” Joanna Worby – Managing Partner

In return you will be offered a competitive salary, performance related incentive scheme, annual salary reviews, hybrid working after 6 months, pension, up to 27 days holiday per year, life assurance, private medical insurance, group income protection, staff discounts, social events and much more.