We are seeking a Tenancy Sustainment Officer responsible for managing Tenancy Sustainment Plans and working with vulnerable Customers who require additional support both from internal services and external partners to help to sustain tenancies.
To be successful in this role, you'll need to have excellent communication and customer service skills, as well as lots of compassion. You'll have some knowledge of adult safeguarding and child protection protocols, welfare benefits, and providing support to vulnerable individuals and be able to work in partnership with external agencies such as local authorities, Social Care Services, Mental Health Services and the DWP to get the right help for residents who are struggling to manage their tenancies.
The successful candidate will also need a clean driving licence and the use of a car.
Your new employer is passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Their vision is to deliver places to live and space to grow for our current and future residents.
There is a great package on offer including generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing.
You will operate on a system of hybrid working where you will have a mix of working from home, collaboration time in the office, and working in resident's homes or meeting in the community where appropriate. (Sevenoaks, Swanley, Ashford, or Medway).

Who we are looking for

* Proven experience of providing support across a range of areas to vulnerable individuals
* Proven knowledge of best practice, guidance and legislation relating to tenancy sustainment issues such as poor mental health, financial support, tenancy law, substance misuse, and the statutory and voluntary sector support available. Also proven expertise/ experience in at least one area of these.
* Excellent knowledge and practical experience of the welfare benefits system, appeals, and ensuring that residents are supported to access statutory and non-statutory funding.
* Experience of providing outcome-focussed, person-centred support, ideally using strengths-based practice.
* Demonstrable working knowledge of and a commitment to diversity and equality
* Knowledge of Adult Safeguarding and Child Protection Protocols
* Ability to manage lone working risks, and comply with lone working systems

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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