Fraud Prevention Team Leader - 12 month FTC
  £ Competitive
  Chatham, Kent
  contract,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.



Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.



Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.



You and Your Team:

As a Fraud Prevention Team Leader, you will be responsible for leading a team of Fraud Investigators whose role it is to investigate Application Fraud and Transaction Fraud. You will be working closely and collaboratively with many departments to ensure the effective delivery of case outcomes. Coaching, motivating, training and developing new and existing team members is an integral part of this role, whilst being responsible for daily operational performance of the Prevention Team.





In your day-to-day role as a Fraud Prevention Team Leader, you will:

Be responsible for the daily operational performance of the Prevention Team.
Perform Case Quality and CIFAS quality reviews providing feedback where applicable, ensuring that quality remains to a high standard and agents fully adhere to GDPR. 
Be responsible for being the CIFAS Principle Contact and to prepare and submit the CIFAS monthly performance reviews (audit) with agreed SLAs.
Create, Review, and update new and existing process and procedure guides on a 6 monthly basis or when required.
Make monetary and risk based decisions on possible fraudulent applications, false documentation and disputed transactions.
Call and queue management, delegating resource to ensure SLA’s and other agreements are met and communicating effectively to all areas to address any concerns.
Hold monthly team meetings, embedding a culture of engagement within the team and to take ownership of employee satisfaction.
Carry out one to ones, 6 monthly and annual reviews.
Coach, train and develop new and existing members of staff.




What you will bring to the team:

Proven experience in a people management position or of working in a fraud/disputes/claims environment
Ability to demonstrate that you are conversant with the First Data platform
Excellent understanding of complex CIFAS rules and regulations and ability to report fraudulent application cases to CIFAS using FIND
Proven experience of working in a fast paced, high performance environment that has a focus on quality, high productivity and is target driven.
Ability to use your initiative to identify potential improvements, risks or possible detriment that could impact our customers, and have the confidence to raise these issues with your Manager, where appropriate
Strong planning and organisational skills with a logical and methodical approach




Why Vanquis?  

Vanquis was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together our lengthy history in the financial sector with modern money management through its online and app-based accounts.



Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today.





On top of all this, we will give you a package including:

Competitive salary
Discretionary annual bonus
Hybrid working considered
Up to 30 days holidays in addition to bank holidays
Pension Scheme with matched company contributions up to 5%
Private Medical Insurance
Extensive opportunities for personal and career development
Opportunity to grow, develop and learn
Colleague Perks at Work discount platform
Season ticket loan
1 paid day to ‘give back’ to local communities or chosen charity


We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.



We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.



We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.







We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.


Advertiser: Direct Employer

Reference:

Posted on: 2023-10-21 07:59:05

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Fraud Prevention Team Leader - 12 month FTC
  £ Competitive
  Chatham, Kent
  contract,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn’t from traditional lenders.



Today, Vanquis Banking Group is a FTSE All Share company listed on the London Stock Exchange with around 1.6 million customers and plays the same role in people’s lives today, as it did when it was founded.



Vanquis Banking Group is a unified group made up of two brands: Vanquis (cards and loans) and Moneybarn (vehicle finance). While they offer different products and services, they share the common purpose and customer-centric values at the heart of our group. We understand our customers are real people with varied life experiences, so everything we do from our products to our customer experience is designed with this in mind.



You and Your Team:

As a Fraud Prevention Team Leader, you will be responsible for leading a team of Fraud Investigators whose role it is to investigate Application Fraud and Transaction Fraud. You will be working closely and collaboratively with many departments to ensure the effective delivery of case outcomes. Coaching, motivating, training and developing new and existing team members is an integral part of this role, whilst being responsible for daily operational performance of the Prevention Team.





In your day-to-day role as a Fraud Prevention Team Leader, you will:

Be responsible for the daily operational performance of the Prevention Team.
Perform Case Quality and CIFAS quality reviews providing feedback where applicable, ensuring that quality remains to a high standard and agents fully adhere to GDPR. 
Be responsible for being the CIFAS Principle Contact and to prepare and submit the CIFAS monthly performance reviews (audit) with agreed SLAs.
Create, Review, and update new and existing process and procedure guides on a 6 monthly basis or when required.
Make monetary and risk based decisions on possible fraudulent applications, false documentation and disputed transactions.
Call and queue management, delegating resource to ensure SLA’s and other agreements are met and communicating effectively to all areas to address any concerns.
Hold monthly team meetings, embedding a culture of engagement within the team and to take ownership of employee satisfaction.
Carry out one to ones, 6 monthly and annual reviews.
Coach, train and develop new and existing members of staff.




What you will bring to the team:

Proven experience in a people management position or of working in a fraud/disputes/claims environment
Ability to demonstrate that you are conversant with the First Data platform
Excellent understanding of complex CIFAS rules and regulations and ability to report fraudulent application cases to CIFAS using FIND
Proven experience of working in a fast paced, high performance environment that has a focus on quality, high productivity and is target driven.
Ability to use your initiative to identify potential improvements, risks or possible detriment that could impact our customers, and have the confidence to raise these issues with your Manager, where appropriate
Strong planning and organisational skills with a logical and methodical approach




Why Vanquis?  

Vanquis was established in 2003, offering a credit card designed to help customers improve their credit score. In 2016, Vanquis introduced personal loans to give customers additional opportunities on their credit-building journeys. Vanquis brings together our lengthy history in the financial sector with modern money management through its online and app-based accounts.



Our colleagues are the most important part of delivering our purpose to put customers on a path to a better everyday life. If it wasn’t for their amazing efforts, ideas and energy we wouldn’t be the successful business that we are today.





On top of all this, we will give you a package including:

Competitive salary
Discretionary annual bonus
Hybrid working considered
Up to 30 days holidays in addition to bank holidays
Pension Scheme with matched company contributions up to 5%
Private Medical Insurance
Extensive opportunities for personal and career development
Opportunity to grow, develop and learn
Colleague Perks at Work discount platform
Season ticket loan
1 paid day to ‘give back’ to local communities or chosen charity


We strive to constantly improve the way we look after our people and have created an environment where everyone feels valued and can be themselves. We know that by having a better, more inclusive culture and a diverse group of colleagues, we can support our customers and each other in the best way possible. We also believe this goes a long way to helping us live our purpose and defines why we’re here in the first place: to help put people on a path to a better everyday life.



We’re an equal opportunities employer and we want people to join us no matter how they identify, their sexual orientation, marital or civil partner status, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.



We want to attract and retain the best people. So, we make sure that, if people need it, they’re given all the extra support and reasonable adjustments to take part in any part of our application or interview process. We’ve also got lots of colleagues who choose to work flexibly, so please feel free to talk to us about how you prefer to work at any time.







We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.


Advertiser: Direct Employer

Reference:

Posted on: 2023-10-21 07:59:05

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