Customer Service and Quality Administrator

Maidstone

Monday to Friday (8.30-5)

Salary Negotiable



A fantastic opportunity has arisen for a Customer Service and Quality Administrator to join my inclusive client based in Maidstone, on a full time and permanent basis.



The ideal candidate will come from a FMCG background and will have a great understanding of food ingredients and Quality requirements including ISO, HACCP, BRC, GFSI etc.



Duties include:

* Working closely with Reception; actively logging customer questionnaires and portal requests
* Managing multiple priorities; communicating with customers regarding the process of their questionnaires and queries
* Completing customer questionnaires within agreed lead time
* Responding to customer enquiries relating to regulatory, food safety and quality
* Actively supporting continuous improvement program initiatives
* Working really closely with the technical departments with all activities and projects
* Supporting compliance projects such as infant qualification, GB compliance and other regulatory requirements which orientate around raw materials and premixes



This role would suit someone with:

* Great understanding of Quality requirements and food standards (ISO, HACCP, BRC etc)
* Experience working within a Quality, Technical of research and development within the food industry is desirable
* An understanding of food ingredients and their functionalities
* A science or Technology graduate who has technical experience who has similar industry experience
* Excellent communication skills
* Confident using all MS Office applications including proficiency in Excel
* The ability to prioritise a demanding workload in a fast-paced environment
* A meticulous attention to detail



Benefits include:

* Company Pension after 3 months (employee 3.5% & employer 7%)
* Life Assurance
* Private Health Care after 6 months (currently with BUPA)
* Health Cash Plan including private GP (currently with Simplyhealth)
* 25 days of holidays (plus statutory Bank Holidays)
* Eye care vouchers
* Free parking
* Cycle to work scheme
* Free tea & coffee
* Weekly fruit deliveries
* Free company massages!



If you are interested in joining an inclusive and expanding organisation and meet the above criteria, please do not hesitate to send your CV for immediate consideration!



This role is being handled by Christina Pithouse, Permanent Specialist for Pearson Whiffin Recruitment



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