Customer Support Executive
  £20000 - £21000 per annum + + Quarter bonus
  Gillingham, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Support Executive

Medway

Permanent, Monday to Friday (Hybrid)

£20k - £21k + Quarter Bonus



A great opportunity has arisen for an enthusiastic Customer Support Executive to join my client based in Medway, on a full time and permanent basis, with the opportunity to work a hybrid shift pattern!

The successful professional will have experience working within a varied customer service or administrative role, and preferably have experience in dealing with large high-end accounts.

Duties include:

* Continuously providing expert customer service to a high standard to VIP clients
* Actively answering inbound customer calls and emails effectively building strong working relationships, ensuring customers are updated with their account product and pricing ranges
* Accurately processing customer orders and updating delivery notes on inhouse CRM, continuously working to customer SLAs
* Preparing quotations and price validations; actively following up to secure orders
* Document opportunities to upsell products and services
* Oversee and manage invoicing when required
* Process stock orders and monitor future demand
* Support customers ordering online by placing orders on their behalf
* Request credit and recharge orders in line with the sales orders
* Attend staff meeting when required
* Actively participate in bespoke projects providing structured reports



The right candidate will have/be:

* Previous office-based Administration and Customer Service experience
* Strong communication skills, written and verbal
* Educated to a high standard
* Experienced in using Salesforce or other CRM
* Engaging and enthusiastic
* The ability to pick up knowledge about products and services easily
* A positive can-do attitude is key



Benefits include:

* A competitive salary
* 25 days holiday a year, with ability to buy up to 5 days holiday each year
* Life Insurance
* Cycle to Work scheme
* Subsidised gym membership
* Access to Health & Wellbeing Apps
* Employee discounts
* A hybrid, flexible working culture



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.



Not quite the right role but still looking?



Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.



Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.



By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!


Advertiser: Agency

Reference: BS/NHCSE

Posted on: 2024-03-28 14:53:22

Send me Alert for jobs in: 

Administration - Customer Service - Gillingham, Kent

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This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Customer Support Executive

Medway

Permanent, Monday to Friday (Hybrid)

£20k - £21k + Quarter Bonus



A great opportunity has arisen for an enthusiastic Customer Support Executive to join my client based in Medway, on a full time and permanent basis, with the opportunity to work a hybrid shift pattern!

The successful professional will have experience working within a varied customer service or administrative role, and preferably have experience in dealing with large high-end accounts.

Duties include:

* Continuously providing expert customer service to a high standard to VIP clients
* Actively answering inbound customer calls and emails effectively building strong working relationships, ensuring customers are updated with their account product and pricing ranges
* Accurately processing customer orders and updating delivery notes on inhouse CRM, continuously working to customer SLAs
* Preparing quotations and price validations; actively following up to secure orders
* Document opportunities to upsell products and services
* Oversee and manage invoicing when required
* Process stock orders and monitor future demand
* Support customers ordering online by placing orders on their behalf
* Request credit and recharge orders in line with the sales orders
* Attend staff meeting when required
* Actively participate in bespoke projects providing structured reports



The right candidate will have/be:

* Previous office-based Administration and Customer Service experience
* Strong communication skills, written and verbal
* Educated to a high standard
* Experienced in using Salesforce or other CRM
* Engaging and enthusiastic
* The ability to pick up knowledge about products and services easily
* A positive can-do attitude is key



Benefits include:

* A competitive salary
* 25 days holiday a year, with ability to buy up to 5 days holiday each year
* Life Insurance
* Cycle to Work scheme
* Subsidised gym membership
* Access to Health & Wellbeing Apps
* Employee discounts
* A hybrid, flexible working culture



This role is being handled by Nicole Hill, Business Support Consultant for Pearson Whiffin Recruitment.



Not quite the right role but still looking?



Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.



Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.



By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!


Advertiser: Agency

Reference: BS/NHCSE

Posted on: 2024-03-28 14:53:22

I want to receive the latest job alerts for:

Administration and Customer Service jobs in Gillingham, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Coordinator

  Brett Concrete

  Competitive salary

  Aylesford, Tonbridge and Malling, Kent

Customer Service Advisor

  Huntress

  Up to £25000 per annum

  Chatham, Kent

Customer Service Administrator

  KHR - Recruitment Specialists

  £23000 - £25000 per annum + + Benefits + Hybrid

  Swanley, Kent

Customer Service Administrator

  New Appointments Group

  £12.44 - £13.99 per hour

  Dover, Kent

Customer Service Representative (EP060/061)

  CAF

  £25,389 per annum

  Kings Hill, Tonbridge and Malling, Kent

Customer Relationship Advisor

  Recruitment Solutions South East Ltd

  £23,000 - £25,000 DOE

  Swanley, Kent

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