JOB TITLE: IT Helpdesk Advisor



INDUSTRY: Growing international manufacturing company



HOURS: 9am - 5:30pm



BENEFITS: Onsite exercise classes and sports bar, healthcare, osteopath and dental plan, team outings such as kayaking and theatre trips, cakes on your birthday, an all expenses paid Christmas party, a fun close knit team and rewards such as holiday vouchers! The list really is endless.



LOCATION: Maidstone



SALARY: £25k - £28k DOE

The Database Administrator will work in line with other departments with all aspects of database reporting, maintenance, project work for key SQL based CRM and Accounts Systems. The puspose is to extract, collate and present data in the form of clear and concise reports to aid business processes and to help colleagues perform their jobs effectively. You will assist in the diagnosis of database and system problems, reacting to failures and errors to maintain system integrity.



RESPONSIBILITIES:

* Support the Database Administrator to extract and collate data from SQL databases
* Create and amend reports
* Investigate and implement improvements to existing database processes
* Perform backups as well as restorations as needed
* Support the Database Administrator to implement and monitor scheduled tasks
* Liaising with support suppliers to quickly resolve issues on CRM & accounts databases
* Carry out updates, daily system checks and report issues to Line Manager
* Support Database Administrator to perform routine database maintenance on server
* Support Database Administrator with new software rollouts and upgrades
* Work on the helpdesk system to resolve issues quickly and efficiently
* Maintain documentations of new or amended procedures
* Support ICT Team with any other reasonable helpdesk requirements

REQUIREMENTS:

* Educated to A-Level in ICT or Related Subject
* Good knowledge of MS Office
* Knowledge of SQL Coding or MS SQL Server Administration
* Knowledge of BPA or other reporting tools
* Knowledge of Crystal reports, preferable but not essential
* SAP or other ERP System experience
* Basic understanding of ICT Hardware and Software
* Previous ICT helpdesk experience preferred



Next steps:



If you're interested in this position and have the skills and attributes listed above then please apply today.



* Please note if you're suitable and your skills match the role you'll receive an e-mail from us. Remember to call us on 01233 611780 ASAP/within 24 hours to discuss the position in further detail with Georgia. We look forward to your application.

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