We believe that everyone deserves a chance in life to become who they want to be regardless of their situation, and with the support and guidance from our dedicated team of staff with over two decades of knowledge, we believe we can achieve positive outcomes for all.

AMAT have been ever present in the homeless sector offering supported accommodation to the people in Kent, and we are currently looking to recruit a Senior Manager of Support Services into our busy Senior Management Team!

The role is based in Chatham, however travel to Maidstone will be required on occasion. The hours for this position will generally be 8.30am – 5.00pm, Monday – Friday, however flexibility with your hours is required, as you may be required to work evenings or weekends if needed (for example to attend bi-monthly board meetings which take place in the evening). Currently, there is also the option for occasional home working in this role due to the pandemic. At AMAT, we are focused on delivering the best service we can to our service users, and operate 24 hours a day, 365 days a year service in order to achieve this. As such, you may be required to work bank holidays (including Christmas day and New Year’s Day on a rota basis). Flexibility really is key to this role, and ‘Be One Team’ is one of the fundamental expectations of staff.

Reporting directly to the CEO this role is varied and ideal for someone looking for a challenge, and to develop valuable experience in a senior role within supported housing. The ideal candidate should be self-motivated, with excellent interpersonal and problem-solving skills, and able to bring new and creative ideas to the table. The ideal candidate must also have excellent IT skills, including good working knowledge of all word packages, and excellent communication skills. Previous experience in a leadership role in the charity and/or supported housing sector, knowledge of support/homeless services in Medway and Maidstone, strong awareness of safeguarding issues and processes, and previous experience of managing multiple teams is also essential to this post.

The key tasks involved in this position are:

1. Overseeing the management of all service user support functions in the organisation, including the Support Team, The Hub, and The Front Office
2. To ensure each service user receives the expected amount of support, and monitor this via KPI’s
3. To ensure effective service delivery in Maidstone
4. Ensure compliance with the safeguarding policy across the organisation
5. Support the shortfall process and the support staff responsibility for this
6. Ensuring the completion of any administrative tasks associated with the role, including the completion of funding monitoring forms as required, production of reports as required using excel and word, and the general administration of our Salesforce Inform system
7. Feeding back to the CEO on progress and issues, and presenting at Senior Management Team meetings
8. Actively contributing to AMATs business strategy and strategic documents (strategic intentions, risk register and business plan)
9. Presenting to Board of Trustees at trustee meetings as required
10. Responsibility for the line management of four people (Two Managers, and Two Team Lead’s), including dealing with staffing issues, and carrying out supervisions and annual appraisals in line with AMAT procedure
11. Taking part in recruitment, disciplinary and grievance processes
12. Liaising with Local Authority, and engaging with external services
13. Responding to service complaints
14. Crisis management as and when required
15. Working within AMAT’s budgets and developing service savings and efficiencies
16. To produce required Metrics within the agreed timescale
17. To play an active role in the continuing development of AMAT’s Policies and procedures
18. To support and be involved in the service users CCQ process, and staff appeal processes
19. To uphold and promotes AMAT’s vision, mission, goals and Code of Conduct
20. To maintain good relationships between the various departments

AMAT is an equal opportunities employer and welcomes applications from all sections of the community. Our attractive benefits package includes:

• 28 days annual leave (including bank holidays), rising in increments to 33 days
• A contributory workplace pension scheme, in which AMAT will contribute the equivalent of 3% of your pensionable salary
• Comprehensive training package including both in-house classroom and E-Learning courses, which have been tailored to develop the skills and knowledge needed to work at AMAT
• Regular 12 weekly line management supervisions, and development focused annual appraisals
• AMAT’s Employee Assistance Programme (EAP) is available to all staff
• Access to an online employee financial wellbeing hub
• Free tea/coffee for all staff

Please read our privacy notice for job applicants before applying for this role, this can be found on our website at: https://www.amatuk.org/staff-privacy/

This is a very varied role, and if you are looking for a challenge and want to make a difference, we look forward to hearing from you!