Receptionist

  • to £20,000 plus benefits
  • Ashford, Kent
  • Mc Personnel

RECEPTIONIST - TO £20,000

ASHFORD

This is a great opportunity to work for this award winning hotel

Applicants should enjoy working both within a team as well as alone, be a confident personality and have a genuine desire to work with the public, could this be you?

The ideal candidate should have a passion for delivering great customer service, a can-do attitude and the ability to multitask, previous experience would be a bonus but is not essential.

The job will entail;

Greeting and welcoming with a smile all guests passing through Hotel

Answering and directing incoming calls with a confident, polite telephone manner

Delivering the perfect guest experience from point of enquiry through to reservation of bedroom, dining or spa treatment

Providing a seamless and friendly check in/out service including assisting with baggage and room tours

Multitasking to handle guest arrival/departure, emails and telephone calls alongside your daily shift checklist

Being the first response to minor complaints, logging accurately and ensuring guest recovery

Processing accurate payments/fund releases, coordinating the float and performing end of shift cash up

Liaising with all departments including Housekeeping, Restaurant and Maintenance to ensure smooth running of the Hotel

Maintaining a clean/tidy reception area as well as an organised working environment behind the desk

Key Skills and Knowledge

Relevant experience in a similar role

Knowledge of computer applications is essential - Microsoft outlook/excel/office

Close attention to detail with a structured approach to a task

Extremely high attention to detail

An ability to work under pressure

Be well spoken with excellent written and communication skills

Be self-motivated, maintaining high levels of enthusiasm

Must have a high level of English

  • Advertiser: Agency