Systems / Business Analyst
Maidstone
Contract: 6 months (TBC)

Overview
We are seeking an experienced Systems / Business Analyst to help our client get significantly more value from our existing ERP system. While Dynamics AX 2012 is embedded in their operations, it is not being used to its full capability. This role will focus on analysing current usage, identifying gaps and inefficiencies, recommending improvements, and leading training and adoption initiatives to ensure the system better supports the business.

This is a hands-on, consultative role requiring strong functional knowledge of Dynamics AX 2012, business process understanding, and the ability to engage and train end users.

Key Responsibilities
- Conduct a detailed assessment of how Microsoft Dynamics AX 2012 is currently used across the business
- Analyse existing business processes and map them to Dynamics AX functionality, identifying gaps, workarounds, inefficiencies, and underutilised features.
- Identify missed capabilities within Dynamics AX 2012 and recommend practical improvements, configurations, or process changes.
- Work with stakeholders to define optimised future-state processes that better leverage AX functionality.
- Configure and fine-tune Dynamics AX 2012 (within existing architecture) to improve usability, accuracy, and efficiency.
- Collaborate with IT, developers, and third-party partners where customisations or integrations are required.
- Develop clear documentation, process guides, and best-practice recommendations.
- Design and deliver role-based training for end users, power users, and administrators.
- Provide hands-on support during the implementation of improvements and during change adoption.
- Act as a trusted advisor to the business on how to continuously improve the use of Dynamics AX.

Required Skills & Experience
- Proven experience working with Microsoft Dynamics AX 2012 in a functional, consulting, or solution lead capacity.
- Strong understanding of ERP concepts and business processes (e.g., finance, procurement, inventory, manufacturing, sales, reporting).
- Demonstrated experience assessing underperforming ERP environments and improving system adoption and value.
- Ability to translate business needs into system solutions and process improvements.
- Experience delivering end-user training and change management support.
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication and stakeholder management skills.

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