NHS AfC: Band 4

Various sites across Kent Town Gravesend. Maidstone.
Sevenoaks

Job overview

In addition to carrying out clerical duties and providing administrative support and data management/collection you will oversee the day to day operations of the Administrative team within the Health Visiting Service whose key role is to ensure the timely booking of client appointments. You will communicate via phone and email ensuring that all data/administrative duties are completed accurately and delivered with high quality and in a timely manner. You will need to be well organised, pay close attention to detail and like being part of a team.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

Main duties of the job
What will the role involve?

Managing a team.
Assisting with production of monthly data reports.
Prioritising the teams workload.
Providing appropriate responses and advice to clients.
Ensuring a high level of customer care is always provided.
Escalating calls when required.
Attend and contribute to team meetings.
Build relationships with colleagues to enhance the team working environment.
We also offer a generous NHS pension, annual leave entitlement and a competitive pay framework to progress through.

We have full and part time opportunities and are happy to discuss other flexible working opportunities such as working hours and patterns.

So, if you’re customer focused, empathetic and up for a new challenge then we would love to hear from you!

For more information please contact: Pete Aitken - peter.aitken1@nhs.net

Interviews will be held on: Thursday 21st November 2024

Working for our organisation
Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways

Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here.

Good luck! We can’t wait to meet you and welcome you to #teamKCHFT, #cometocommunity.

Person specification
Qualifications
Essential criteria
Level 4 qualification (e.g. certificate of higher education, higher national certificate, NVQ level 4) or equivalent demonstrable experience
Desirable criteria
NVQ Level 3 Team Leader or Supervisor or other leadership/management qualification
Experience
Essential criteria
Practical application of HR practices, policies and procedures
Desirable criteria
NHS administrative experience
Experience
Essential criteria
Leading teams in busy and pressurised environments
Desirable criteria
Experience of working with members of the public
Experience
Essential criteria
Experience of handling confidential and sensitive information
Desirable criteria
Basic experience of a financial system
Knowledge
Essential criteria
Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and Powerpoint
Desirable criteria
Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes
Skills and Abilities
Essential criteria
Excellent interpersonal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority
Desirable criteria
Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions
Personal Attributes
Essential criteria
Ability to prioritise, multi-task and respond quickly to changing priorities, reorganising own and teams workload to meet deadlines
Desirable criteria
Possess a willingness to learn
Ability to manage
Essential criteria
Proven ability to manage staff including performance and absence management
Desirable criteria
Ability to cope with pressure during busy periods and act in a professional manner at all times
Employer certification / accreditation badges