Customer Service Planner Social Housing / Repairs
  £26780 + benefits
  Dartford, Kent
  permanent,full-time


Your new company

Our client is a major player in their field and, due to continued growth, they are looking to expand their customer service team.

Your new role

Working as part of a team, you'll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure contractual Service Level Agreements are met and customers have a clear understanding of proposed timescales. You will excel at dealing with residents as part of the back-office, using a range of communication methods, including telephony and email.Using a bespoke system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, liaise with customers and those who have suffered service failure, where your role is to instil customers' confidence.

What you'll need to succeed

* Proven experience of scheduling/planning disrepairs, Voids or complex works.
* Competent in communicating with direct operatives, subcontractors and residents.
* Basic building maintenance knowledge, e.g., duration required to undertake a variety of maintenance tasks.
* Planning knowledge of what works can be sequenced or can be undertaken concurrently.
* The ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
* Good level of written English
* Good computer skills
* Good project management skills
* Ability to communicate with different stakeholders at different levels
* Passionate about service delivery and customer satisfaction.

What you'll get in return

* 26 Days Holiday & Bank Hols
* Bonus scheme
* Enhanced Pension Plan
* Healthcare Cash Plan (Including 24hr GP)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 4588108

Posted on: 2024-10-29 10:19:45

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Customer Service - Dartford, Kent

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Customer Service Planner Social Housing / Repairs
  £26780 + benefits
  Dartford, Kent
  permanent,full-time


Your new company

Our client is a major player in their field and, due to continued growth, they are looking to expand their customer service team.

Your new role

Working as part of a team, you'll be responsible for high volumes of calls liaising with clients, subcontractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure contractual Service Level Agreements are met and customers have a clear understanding of proposed timescales. You will excel at dealing with residents as part of the back-office, using a range of communication methods, including telephony and email.Using a bespoke system, you'll actively schedule available operatives and subcontractors for jobs, discuss complex repairs, liaise with customers and those who have suffered service failure, where your role is to instil customers' confidence.

What you'll need to succeed

* Proven experience of scheduling/planning disrepairs, Voids or complex works.
* Competent in communicating with direct operatives, subcontractors and residents.
* Basic building maintenance knowledge, e.g., duration required to undertake a variety of maintenance tasks.
* Planning knowledge of what works can be sequenced or can be undertaken concurrently.
* The ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
* Good level of written English
* Good computer skills
* Good project management skills
* Ability to communicate with different stakeholders at different levels
* Passionate about service delivery and customer satisfaction.

What you'll get in return

* 26 Days Holiday & Bank Hols
* Bonus scheme
* Enhanced Pension Plan
* Healthcare Cash Plan (Including 24hr GP)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk


Advertiser: Agency

Reference: 4588108

Posted on: 2024-10-29 10:19:45

I want to receive the latest job alerts for:

Customer Service jobs in Dartford, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Similar Jobs:

Customer Service Executive

  Recruitment Solutions South East Ltd

  £23,000 - £26,000 DOE

  Sevenoaks, Kent

Customer Services Executive

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  Recruitment Solutions Folkestone Ltd

  Attractive sal & bens package

  Folkestone, Kent

Logistics and Customer Service Administrator

  New Appointments Group

  £24000 - £25000 per annum

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Marketing Communications & Export Coordinator

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  Negotiable

  Great Stonar, Dover, Kent

Client Services Administrator

  Recruitment Solutions South East Ltd

  £25-30000

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