Playing a key part in maintaining tenants' independence, you will deliver all aspects of support and housing management, enabling them to stay in their own homes for as long as possible. You will ensure the delivery of all aspects of support management functions.

Your duties will include visiting tenants, assessing their needs, producing support plans to help them achieve their goals and organising social events. You will also liaise with support services, facilitate social activities and ensure that access to services is exactly as it should be. With strong listening and observational skills, as well as high standards of professionalism, you will be the first point of contact for visitors to the Scheme and will be responsible for inspecting and reporting any health and safety issues. The ideal candidate will have a passion and understanding of the needs of older people.

Excellent communication skills are required, as is some experience of undertaking a similar role. An enhanced DBS check is required.

This job description describes the current duties and responsibilities of the post. However, as the post evolves, gradual changes to the duties may occur. Where substantial changes occur which either affect other post holders or the level of responsibility of the post, consultation will take place with the staff member.

• To support the Housing Services Manager in order to ensure that he/she can work to maximum effectiveness.
• To be responsible for all health and safety matters affecting the scheme in accordance with the Association's health and safety policies and procedures.
• To notify the appropriate authorities and agencies in the event of emergencies e.g. doctors, next of kin, social services etc.
• To liaise with statutory and voluntary agencies on the well-being and needs of tenants.
• To act as first point of contact to all telephone and personal callers to the scheme.
• To assist the Association in the implementation of tenant activities and the implementation of the Association's tenant involvement strategies.
• To provide advice and assistance to tenants on housing matters and welfare benefits advice.
• To maintain comprehensive and up-to-date individual tenant records and support plans in accordance with Supporting People requirements.
• Monitor tenants' wellbeing and care packages to ensure appropriate support and outcomes.
• To assist in the development of social activities and encourage links with other statutory and voluntary as Age Concern.
• To respond and investigate the reason for an alarm call from a tenant in a prompt and effective manner.
• To assist the Association in the provision of effective public relations for and attend and assist in the organisation of PR/Training.
• To be aware of and actively promote the Association's policies in relation to Equality and Diversity.
• To carry out daily checks of the scheme either by visiting tenants or via the intercom system to ensure the wellbeing of tenants.

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