* £30,322 to £35,143 per annum
* Hybrid / Croydon
* 36 hours per week (2-week rota, details below)
* Permanent



Are you committed to delivering excellent customer service?

If you have a proven track record in delivering positive outcomes for customers and an ability to manage customer expectations with excellent communication skills, then this could be a great opportunity for you to join our Customer Service Sales team.

With experience of using Telephony and CRM systems you'll provide a high quality inbound and outbound service through telephony, postal, email and other multi-channel platforms such as Web services and self-service portals.

You'll take ownership of customer enquiries and be effective, proactive and positive in your approach, ensuring correct information is given and that queries are dealt with efficiently in line with targets.

Using your excellent organisational skills and ability to prioritise your own workload you'll carry out a range of administrative tasks whilst communicating with customers and liaising with colleagues as required. Looking after customers who are interested in purchasing a property, discussing options and providing them with accurate and helpful guidance will be at the forefront of your role. With experience of working in a fast-paced or sales related customer services environment, you'll be able to manage conversations and/or resolve concerns/complaints effectively and sensitively acting as first point of contact where possible.

Proficient in using Microsoft packages, such as Outlook, Excel and Word, utilising a CRM system and telephony software, you'll work well within a team environment and demonstrate a professional and approachable attitude.

If this sounds like an opportunity for you then get in touch today!

The Customer Service Sales team currently work on a 2 week rota between 08:30 and 19:30 Monday to Friday and alternate Saturdays 10:00 to 16:00.

What you can expect from us

Here at Clarion we're dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle. As standard we offer;-

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Competitive salaries that are benchmarked regularly against current market rates
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Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years' service.
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A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!
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Matched pension contributions of up to 7.5% of your salary with generous life assurance
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Flexible and agile working for the majority of our employees.

Other perks

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Company Bonus Scheme
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Eye care vouchers

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Holiday trading scheme allowing you to buy and sell leave
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Free counselling and legal advice scheme for you and your family
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Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: Wednesday 14th June 2023 at midnight.

For further details on this vacancy and to download the role profile please visit our website or click 'apply'.

This is a hybrid role with a base location at our offices in Croydon. Candidates will be expected to work from the office at least one day per week.

Applicants must be able to travel across regions as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.



About Latimer

Latimer is the development arm of Clarion Housing Group. What sets Latimer apart is a long-term commitment to the people who live in our homes. Our model is not to build and then move onto the next site. We are long-term stewards of place, committed to making a difference by building sustainable and thriving communities.

The surplus from Latimer developments are reinvested into Clarion Housing Group to build more affordable homes, improve and maintain existing social homes and support communities.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.