JOB TITLE – Service Operations Coordinator

JOB DESCRIPTION –

Due to continual growth, we have an exciting opportunity for a Service Operations Coordinator to join our team. This is an office-based role, therefore, a candidate located within the area is essential. Responsible for the effective planning & coordination of the day-to-day activities undertaken by Field Service personnel.

Reporting to the Service Operations Office Manager.

Responsibilities & Duties:

· Responsible for all administrative procedures relating to contractual, and noncontractual service item assets.

· Create, amend, monitor, and assist in the successful service-related product or spare part (s) quotes, confirmed orders through to despatch stage.

· Manage incoming calls acquiring essential information of the service asset and the nature of the enquiry, resulting in assigning, and scheduling the service requests by customers or intercompany personnel to the appropriate field technicians.

· Manage incoming calls acquiring essential information and requests by customers or intercompany personnel in relation to In House Repair Centre works, consulting with Repair Centre Team accordingly.

· Keep active service call event notes, call status, schedule dates and full asset details up to date

· Continuously communicate with the customer throughout the service order life cycle, where appropriate.

· Process field personnel’s weekly stock requests and complete twice yearly field personnel’s stock check

· Organise field personnel and/or customer goods returns

· Reconcile various reports on a weekly/monthly basis for delivery to the Service Operations Office Manager, and or the Service Director

· Work independently whilst under general guidance and support from the Service Operations Office Manager

The Package:

· Basic salary between £27K - £29.5K dependent upon experience + participation in our discretionary monthly bonus scheme

· 33 days annual leave

· Long service recognition scheme

· Company pension

· Comprehensive training provided

· Long term opportunities for personal growth and essential skills

Essential Skills:

· Excellent communication and people skills

· Strong planning and organisational skills

· Ability to multiple tasks in a challenging environment

· Fast, efficient, and accurate typing skills

· High degree of attention to detail and excellent data entry skills

· Ability to use a variety of Information and Communication Technology platforms

· Strong experience in service despatch

· Good business acumen

· Methodical, enthusiastic, client-driven, and flexible

· Ability to work under pressure

Company Profile:

Burtons Medical Equipment Ltd are one of the largest manufacturers and suppliers of veterinary specific medical devices within the UK. With over 40 years’ experience, and 170 employees across the UK and Ireland, we are committed to offering our customers high quality products with excellent after sales service support.