Operational Manager (i-Zone)
  £28,762 - £31,411 per annum
  Canterbury, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Background

Canterbury Christ Church University has in excess of 15,000 students, 1,800 staff and campuses and centres located across Kent, as well as partnerships with regional colleges. We never sit still and always looking for new ways to transform individuals, create knowledge, enrich communities and build a sustainable future.

Applications are invited for an Operational Manager (i-zone) to work alongside the existing Operational Manager and the Assistant Director: Student Information and i-zone. The i-zone is the student facing team, handing enquiries from students on all aspects of university life. The service is busy and high profile and is based within the Library and Learning Resources Department. The service offers support and assistance to students at Canterbury Christ Church University as the first point of contact for all non-academic student enquiries. It refers enquiries that cannot be resolved at first point of contact, to the specialist professional services departments that it supports.


The Role

The Operational Manager (i-zone) will provide support and guidance to the Student Information Officers, based at sites over Kent and remotely, as well as contribute to the day to day running of the service. The role requires an active and intelligent approach to accessing and understanding information available on all University processes. The successful applicant will have direct line management responsibility for approximately 6 FTE Student Information Officers, who work on a front desk in addition to taking telephone calls, answering emails and Live Chat. The role requires confidence and the ability to manage a team of highly skilled individuals in a fast-paced environment.


The Person

The role holder will be required to have a flexible approach to working hours in order to ensure that we cover busy periods with weekend and evening working, as well as Bank Holidays including the University Christmas closure period.

You will have experience of delivering excellent customer service in a frontline role such as a help desk or call centre environment, as well as proven staff management experience. Educated to degree level or equivalent, you will have excellent written, verbal and interpersonal communication skills in addition to a positive. helpful attitude and strong organisational skills.


Additional Information

Canterbury Christ Church University is committed to equality of opportunity, supporting and encouraging underrepresented groups as well as valuing diversity. We promote wider inclusion through our policies such as the Race Equality Charter, StoneWall for LGBT+ groups and the Disability Confident Scheme, guaranteeing an interview to all disabled candidates which meet the essential criteria for our roles.

We aim to create an inclusive working culture in which all employees feel valued. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates, which are currently underrepresented throughout Canterbury Christ Church. We are committed to improving employment opportunities for ethnic minorities. We also welcome applications from LGB, Trans and Non-binary candidates. All applications decisions and progression opportunities through the University will be determined by personal merit only.

#Equalityatcccu


Advertiser: Direct Employer

Reference: REQ03693

Posted on: 2022-12-25 12:26:19

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Management - Customer Service - Canterbury, Kent

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Operational Manager (i-Zone)
  £28,762 - £31,411 per annum
  Canterbury, Kent
  permanent,full-time

This Job Has Expired! This advert has now been deleted by the advertiser, the details below are for information only.


Background

Canterbury Christ Church University has in excess of 15,000 students, 1,800 staff and campuses and centres located across Kent, as well as partnerships with regional colleges. We never sit still and always looking for new ways to transform individuals, create knowledge, enrich communities and build a sustainable future.

Applications are invited for an Operational Manager (i-zone) to work alongside the existing Operational Manager and the Assistant Director: Student Information and i-zone. The i-zone is the student facing team, handing enquiries from students on all aspects of university life. The service is busy and high profile and is based within the Library and Learning Resources Department. The service offers support and assistance to students at Canterbury Christ Church University as the first point of contact for all non-academic student enquiries. It refers enquiries that cannot be resolved at first point of contact, to the specialist professional services departments that it supports.


The Role

The Operational Manager (i-zone) will provide support and guidance to the Student Information Officers, based at sites over Kent and remotely, as well as contribute to the day to day running of the service. The role requires an active and intelligent approach to accessing and understanding information available on all University processes. The successful applicant will have direct line management responsibility for approximately 6 FTE Student Information Officers, who work on a front desk in addition to taking telephone calls, answering emails and Live Chat. The role requires confidence and the ability to manage a team of highly skilled individuals in a fast-paced environment.


The Person

The role holder will be required to have a flexible approach to working hours in order to ensure that we cover busy periods with weekend and evening working, as well as Bank Holidays including the University Christmas closure period.

You will have experience of delivering excellent customer service in a frontline role such as a help desk or call centre environment, as well as proven staff management experience. Educated to degree level or equivalent, you will have excellent written, verbal and interpersonal communication skills in addition to a positive. helpful attitude and strong organisational skills.


Additional Information

Canterbury Christ Church University is committed to equality of opportunity, supporting and encouraging underrepresented groups as well as valuing diversity. We promote wider inclusion through our policies such as the Race Equality Charter, StoneWall for LGBT+ groups and the Disability Confident Scheme, guaranteeing an interview to all disabled candidates which meet the essential criteria for our roles.

We aim to create an inclusive working culture in which all employees feel valued. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic candidates, which are currently underrepresented throughout Canterbury Christ Church. We are committed to improving employment opportunities for ethnic minorities. We also welcome applications from LGB, Trans and Non-binary candidates. All applications decisions and progression opportunities through the University will be determined by personal merit only.

#Equalityatcccu


Advertiser: Direct Employer

Reference: REQ03693

Posted on: 2022-12-25 12:26:19

I want to receive the latest job alerts for:

Management and Customer Service jobs in Canterbury, Kent

By creating a job alert, you agree to our Terms . You can change your consent settings at any time by unsubscribing or as detailed in our terms.

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  Solar Gates UK Ltd

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