IT Support Analyst - Part Time
I am working with a small UK company who are looking or someone to come in and work approximately 25 hours per week acting as the first point of call for any IT issues, dealing with initial troubleshooting and support and where required escalating to senior teams.
The role will involve working with their call logging system, ensuring all issues are logged and resolved, liaising with development teams regarding support issues, looking after the phone systems and processing client requests.
There will be an element of data entry work so you will need to know Excel to an intermediate level or higher, ideally possess some SQL scripting knowledge and understand databases.
* Previous experience working in a 1st line support capacity is essential, ideally from a customer services perspective.
* Knowledge of call logging systems, ideally Jira
* Experience of SQL scripting, being able to query a database to pull out data.
* Intermediate of higher knowledge of Excel, using formulas, tables etc
* Strong administration skills, be able to deal with clients, arrange support call backs.
* Knowledge of Microsoft applications, Office, Exchange, Windows etc.
Advertiser: Agency
Reference: DB-2809-Help
Posted on: 2023-11-28 15:10:45
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IT & Telecoms - Maidstone, Kent
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Recruitment Solutions South East Ltd
£22,000 + benefits and qualifications!
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IT Support Analyst - Part Time
I am working with a small UK company who are looking or someone to come in and work approximately 25 hours per week acting as the first point of call for any IT issues, dealing with initial troubleshooting and support and where required escalating to senior teams.
The role will involve working with their call logging system, ensuring all issues are logged and resolved, liaising with development teams regarding support issues, looking after the phone systems and processing client requests.
There will be an element of data entry work so you will need to know Excel to an intermediate level or higher, ideally possess some SQL scripting knowledge and understand databases.
* Previous experience working in a 1st line support capacity is essential, ideally from a customer services perspective.
* Knowledge of call logging systems, ideally Jira
* Experience of SQL scripting, being able to query a database to pull out data.
* Intermediate of higher knowledge of Excel, using formulas, tables etc
* Strong administration skills, be able to deal with clients, arrange support call backs.
* Knowledge of Microsoft applications, Office, Exchange, Windows etc.
Advertiser: Agency
Reference: DB-2809-Help
Posted on: 2023-11-28 15:10:45
I want to receive the latest job alerts for:
IT & Telecoms jobs in Maidstone, Kent
Recruitment Solutions South East Ltd
£22,000 + benefits and qualifications!
IT Operations System Engineer x 2 Roles
Canterbury Christ Church University
£37,099 - £39,347 per annum
Implementation Project Manager
The Leigh Academies Trust
£38,600 per annum + 25 days annual leave + bank holidays
Fully Remote Client Solutions Manager
Huntress
£33000 - £40000 per annum + Plus Bonus!