Administrator - Credit Control dept+WFH 4 days a wk+Career prog

Up to £21635.00 per annum

Ashford, Kent

Office Angels


Job Title: Administrator - Credit Control department - WFH 4 days a week + Career progression

Location: This role is offering flexible hybrid working with a minimum of 1 day based in the Ashford, Kent office for team collaboration and meetings, so you must live within a commutable distance.

Salary: £21,635

Hours: Monday-Friday, 8:30am - 5pm

Reasons to work at this company:

* Excellent values, a company that truly believes in sustainability and donating to charities
* Flexible lifestyle benefits
* Unbeatable discounts on a fantastic range of award winning products
* Huge discounts on food! (Our favourite) with a subsidised canteen perfect for a cuppa, snack and lunch
* Excellent on the job training
* Supportive Managers - we've recruited for this team for 10+ years so we know them well
* Recognition awards and incentives
* Real career progression opportunities
* Modern offices and free parking
* Flexible hybrid working

In your new job role… You will be the first point of contact for this companies internal and external customers and you'll play a key role in providing vital support ensuring optimum debt collection in a thriving, fast paced environment. This role provides the opportunity to explore ways to transform business processes and take an active role in improving customer experience and Team efficiencies.

As an Administrator in the Credit Control team your responsibilities would be:

* Intercept all inbound calls and emails received into the Corporate Credit Control Team.
* Manage and resolve internal and external customer queries to defined service levels.
* Make informed judgements to escalate queries or payment concerns, engaging the relevant colleagues.
* Process customer card payments.
* Manage and issue copy documents and bespoke statement requests.
* Proactively analyse requests and create solutions to reduce the number received.
* Utilise third party solutions to increase administration productivity and engage with customers to streamline receipt of statement and invoicing information.
* Process electronic document resends and proactively engage with the Credit Control and Ecommerce Teams to establish the root cause of EDI failures and implement solutions to reduce error rates.
* Build and utilise a network of internal and external customers and maintain accurate records of correspondence and communication.
* Regularly interact with colleagues to manage expectations of requests and deadlines.
* Assist Credit Control with their portfolio of accounts when required.
* Other Ad Hoc duties as requested by Management to support the Credit Management Department.

You'll be the perfect match for this position if you have:

* Customer service and administrative experience.
* Ideally knowledge of SAP & intermediate knowledge of MS Excel, Outlook & Word.
* A high level of accuracy and attention to detail in your work.

Next steps:

If you have the above skills and experience then please apply - this is such an incredible opportunity where you can really grow your career at this company.

Alternatively if you know someone who may be suitable for this role please share the details. If you successfully refer a friend for the above role, you will receive a £100* voucher of your choice! Terms apply*

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant).

We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Advertiser: Agency

Reference: JN -092022-278977